LEADING CLOUD TECHNOLOGY AND PROVEN INDUSTRY EXPERTISE PROVIDES WATER UTILITIES THE FOUNDATION FOR IMPROVED SMART CITY AND CUSTOMER SERVICE INITIATIVES
UTILITY MANAGEMENT CONFERENCE
Nashville, Tenn. – March 5, 2019 – Water utilities have the critical responsibility of delivering reliable, safe water for each and every customer. But while many utilities remain laser-focused on delivering on this promise today, they lack an agile meter-to-cash system that will effectively meet changing market demands and customer expectations moving forward. Providing a cost-effective solution to help water utilities meet their transformation goals, Red Clay Consulting and Oracle Utilities announced a comprehensive new business and technology offering.
This innovative solution offers a standardized configuration based on real-world experiences and industry best practices needed to help water and wastewater utilities modernize their customer-facing operations, prepare for Advanced Metering Infrastructure rollouts, and drive greater operational and customer value from metering and cross-organizational data sources.
With this new level of intelligence, water utilities can better understand customer behaviors and offer suggestions to lower consumption and costs; more easily identify possible leaks; provide insights for wider smart city and conservation efforts; help city governments identify unlawful squatting, and more.
The solution is powered by Oracle Utilities Customer Cloud Service (CCS), which combines the industry- leading billing and customer service capabilities of Oracle Utilities’ Customer Care and Billing (CC&B) with advanced analytics and meter data management (MDM) in a single Software as a Service (SaaS) solution. This technology foundation is backed by Red Clay’s full suite of unique managed services geared to drive business transformation, organizational change management, and security; along with proven industry templates and accelerators needed for water utilities to speed modernization efforts.
“Water utilities are at a critical point in their modernization efforts where many utilities are finding that their current systems are expensive to maintain, lack the security protocols to protect customer data, and do not allow for the expansion of customer self-service initiatives,” said Maria DeChellis, director of marketing and industry strategy at Red Clay. “Red Clay and Oracle bring decades of dedicated experience in utilities to the table, ensuring each client has a holistic plan for business transformation that can make their vision a reality today.” Red Clay is a Gold level member of Oracle PartnerNetwork (OPN).
The offering also includes Oracle Utilities Digital Self Service, enabling utilities to offer customers real-time account insights and self-service capabilities that can reduce complexity throughout the billing process, increase data accuracy, and reduce the cost to serve through real-time automation. Extending this modern customer service to the field, the inclusion of Oracle Field Service Cloud allows utilities to leverage their ever- increasing amounts of data to solve business challenges faster. For example, they will be able to get crews out quickly in the case of a water leak. Built on the Oracle Cloud, these solutions offer automated patching, upgrades, and security features – freeing up valuable utility resources.
“Water utilities are currently at a crossroad, facing aging infrastructure, regulatory mandates, and increasing customer expectations,” said Creighton Oyler, vice president of alliances at Oracle Utilities. “The rise of smart water meters will create great opportunity but also adds complexity for the industry. By combining the technology and industry expertise of Oracle and Red Clay, we are giving water utilities powerful solutions to tackle these industry changes while creating efficient and more customer-focused operations.”
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ABOUT RED CLAY CONSULTING
Red Clay, a leading business and technology consultancy for utilities, delivers superlative solutions in the areas of customer experience and billing, meter data management, field services, commercial billing, load profiling and settlement, and security. Red Clay offers advisory and implementation services, as well as robust managed services and training services offerings to position your utility for success every step of the way. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: redclay.com
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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