Our expert Advisory Services Team is available to support your utility challenges with real-world solutions.
Utility customers often need guidance during their transformation journeys. When complex problems are clearly understood, a leadership team’s ability to derive insight and draw conclusions is unlocked. Red Clay’s senior leaders are skilled in breaking down intricate details and effectively communicating the issues and available options through a myriad of potential Advisory Services engagement types.
Supporting Our Clients
ADVISORY SERVICES AT A GLANCE
ROADMAPPING AND CLOUD STRATEGY
Our team developed PathwayOne to help utilities determine the actions, steps, and resources needed to take initiatives from vision to reality through strategy development and roadmapping. Red Clay’s PathwayOne methodology is a strategic approach that utilizes a sequence of phased activities designed to achieve a comprehensive set of end-state solution recommendations influenced by all aspects of your current people, process, and technology considerations, and desired future objectives. PathwayOne defines why action is needed, what needs to be done, how to do it, and when to do it.
- Cloud Roadmapping
- Cloud Readiness Assessments
- “Phase 0” Make Ready Services
OWNER’S REPRESENTATIVE
Your Owner’s Representative serves as a hands-on advocate for your transformation, guiding your project from vision to value where traditional third-party QA stops short. Part strategist, part business sponsor, and part liaison, they bridge the gap between executive vision and project execution, attending meetings you cannot attend and asking the questions that need to be asked. Red Clay’s Owner’s Representatives bring 15-25+ years of utility industry experience and maintain continuous involvement throughout the project lifecycle to improve your transformation success factors and outcomes.
IT MASTER PLANNING
Red Clay helps CIOs develop comprehensive IT Master Plans that prioritize and sequence investments across your application and solution portfolio to maximize business value while managing technical debt. Our methodology evaluates your current application portfolio, identifies dependencies and integration points, rationalizes the systems required, and builds a defensible roadmap that answers critical questions: which systems should be upgraded first, why, and how to stay current while delivering reliable service to business partners. The result is a strategic blueprint that aligns IT investments with organizational priorities as well as internal, external, and regulatory requirements.
DELIVERY ASSURANCE
Red Clay’s Delivery Assurance Partner (DAP) services provide structured, expert-led oversight that reduces implementation risk, elevates quality, and aligns stakeholders throughout your transformation program. Our DAP team delivers independent validation across solution design, testing, organizational change management, and governance, ensuring your System Integrator meets contractual and operational commitments. With proactive risk management and a customer-first mindset, we help utility programs deliver on time, within budget, and with lasting impact.
CAPABILITY MODEL MATURITY ASSESSMENTS
Red Clay’s Capability Model Maturity Assessments provide utility leaders with an objective evaluation of organizational readiness across key functional areas, including customer service, metering, billing, field operations, and asset management. Our assessments benchmark your current capabilities against industry best practices and peer utilities, identifying gaps and prioritizing improvement opportunities that align with your strategic objectives. The result is a clear, actionable roadmap for building the capabilities needed to support your technology investments and transformation goals.
CLIENT-SIDE SUPPORT
Many utilities do not have the resources or bench strength to take on all the best practice roles that CIS or transformation projects require. RCC is able to fulfill that role by providing individual Senior Leaders/Advisors, or fingers to keyboard doers. We are also able to provide and own coverage for a complete workstream such as Organizational Change Management, PMO, Vendor Management or Training thus mitigating skilled resource risk for your project and building knowledge transfer into your plan.
- Client-Side Advisory (PM, Leads, SA, etc.)
- Client-Side Support (consultants)
- Organizational Change Management
- Workforce Empowerment (Training)
- Vendor Management
SOLUTION OPTIMIZATION
Red Clay offers high-end expert level technical and functional resources, “RedBelt” Oracle application Karate Ninjas who can:
Technically review and tune your system, reduce technical debt, reduce batch durations, rationalize your customizations, implement Infrastructure Lifecycle Management and more
Functionally provide solution architecture reviews to streamline and improve use of the system and facilitate business process redesign, analyze and reduce the number of unnecessary To-Do’s, support enhancement prioritization and more comprehensive Business Value Scoring and Prioritization support.
- RedBelt Technical Solution Review & Tuning
- RedBelt Solution Architecture Reviews
- Customization Rationalization
- ILM (Infrastructure Lifecycle Management)
- Business Process Redesign and Fit/Gap Analysis
- Business Value Scoring & Prioritization
Red Clay’s Point of View
Owner’s Representative
