Suffering from the Post Go-Live Blues?
In the middle of a tough implementation? We can help!
Red Clay Consulting offers tailored training services to meet your needs. From end user to super user, we offer a customized training experience by employing a variety of methods including hands-on homework to accurately measure learning. In addition, our instructors are industry leaders and proven consultants who can prepare your team to take control of your implementation.
A Training Approach that Works
Over the past 15 years, Red Clay has implemented an intensive program for our own new hires that includes a thorough onboarding and training process. Our program is built, maintained and taught by our own proven consultants, which means each new staff member reaps the benefits of each consultant’s extensive project experience. Every new hire completes a required 90-day training period that includes homework and research assignments as well as an introduction to project work that is appropriate for their experience level. After completing this training period, the new hire presents what they have learned as a means of demonstrating their new knowledge base. Since this approach is a proven success for our staff, we thought: Why not use this unique approach with our clients?
Strategy for Success
A solid training strategy is the foundation to help employees engage with the software and invest in its long-term success. Our strategy not only introduces new concepts, but reinforces those concepts by utilizing different methods to teach and challenge the trainee throughout the curriculum.
Red Clay has the expertise to train and support your employees regardless of their current user level. Our tested and proven training methods combine several approaches to help a student learn and reinforce what they have learned.
Our methods include:
- Traditional teacher-led classroom training
- Proprietary video training
- Instructor-led demonstrations
- Hands-on homework
- Case study homework for advanced users
- Meter-to-cash presentations
The Complete Solution
Whatever your current project stage, Red Clay can help your team understand the system’s critical operations so you can maximize employee productivity and increase business efficiency.
Our goal is to train your team just like we train our implementation team. After completing training, your team will be prepared to successfully support and administer your Oracle Utilities solution.
The Meter to Cash Learning Path
Usage and Event Load into Meter Data Management As the first step in the Meter-to-Cash learning path, this course teaches how meter data (usage and events) is gathered and loaded into Oracle Meter Data Management. For super users, typically analysts who are the liaison between IT and the business end user.
Validation, Editing and Estimation The second step in the Meter-to-Cash learning path, this course teaches the core functionality of Oracle Meter Data Management’s advanced Validation, Editing and Estimation engine. For super users, typically analysts who are the liaison between IT and the business end user.
Bill Determinant Calculation The third step in the Meter-to-Cash learning path, this course teaches the core functionality of the Oracle Meter Data Management’s Bill Determinant calculation engine. For super users, typically analysts who are the liaison between IT and the business end user.
Integration of the Customer Information System (CIS) and Oracle Meter Data Management The final step in the Meter-to-Cash learning path, this course teaches the configurations needed to integrate Oracle’s Meter Data Management and a Customer Information System (CIS) to support necessary business processes. For super users, typically analysts who are the liaison between IT and the business end user.
Troubleshooting 101 This course teaches analysts to develop the necessary troubleshooting skills to support the Oracle Meter Data Management solution, including: general Oracle Utilities Application Framework troubleshooting, debugging, reading server logs and how to replicate issues and errors. For both IT and analysts supporting the Meter Data Management application.
Meter Data Management Batch Processing This course teaches how data is processed through the system using batch jobs. Topics include monitoring, scheduling and troubleshooting of batch jobs. For both IT and analysts supporting the Meter Data Management application.
Meter Data Management Database Model This course teaches how the data is stored in the database of Oracle Meter Data Management. Topics include data model, data relationships, querying the data and application viewer. For both IT and analysts supporting the Meter Data Management application for reporting purposes.
Smart Grid Gateway This course teaches the configuration of Oracle Smart Grid Gateway productized adapter functionality including usage load, event load and device communications, such as: connect/disconnect, status check and on demand read. For SOA middleware developers.
Meter Data Management and Smart Grid Gateway Infrastructure This course teaches how to install Oracle’s Meter Data Management, Smart Grid Gateway and SOA applications. Topics include installation, patching, deployment of middleware components and troubleshooting. For infrastructure and application support roles.
Contact us today at 678.445.3770 or email@example.com to learn more about how we can support your Oracle Utilities systems over the long term.