Suffering from the Post Go-Live Blues?
In the middle of a tough implementation? We can help!
From end user to super user, Red Clay offers training services strategically designed to prepare learners for real-world application. Our training services employ a variety of methods, including hands-on assignments that accurately measure learning. Our instructors are Oracle-certified specialists and experienced consultants who will empower your team to take control of your implementation.
A Training Approach that Works
Over the past fifteen years, Red Clay has developed an intensive new hire program that includes a thorough onboarding and training process, giving our consultants a solid foundation of knowledge and hands-on experience to bring to our implementation teams. Our program is built, maintained, and taught by our seasoned consultants, so that each new staff member benefits from every Red Clay consultant’s extensive project experience. Since this approach is a tried-and-true success for our staff, we thought: Why not use this approach with our clients?
Strategy for Success
A solid training foundation is the smartest strategy for teaching employees to engage with new software and invest in its long-term success. Our strategy not only introduces new concepts, but also reinforces these concepts by utilizing different teaching methods and challenging the trainee throughout the curriculum.
Red Clay can train and support your employees regardless of their current user level. We follow a blended learning philosophy we have found to be the most effective in terms of comprehension, knowledge retention, and practical application. By combining instructor-led training with online training activities (eLearning,) lessons are easily conveyed and reinforced. Through eLearning activities, each learner’s progress is instantly analyzed and, when needed, remediation is immediately provided.
Our methods include:
- Traditional teacher-led classroom training
- Proprietary video training
- Instructor-led demonstrations
- Hands-on homework
- Case study homework for advanced users
- Student-led presentations
The Complete Solution
Wherever you are in your project implementation, Red Clay can help your team understand the system’s critical operations, maximize employee productivity, and increase business efficiency. Our goal is to train your team just like we train our implementation teams. After completing training, your team will be prepared to successfully support and administer your Oracle Utilities solution.
The Meter-to-Cash (M2C) Foundations learning plan encompasses the entire meter-to-cash flow through an Oracle Utilities Meter Data Management (MDM)-centric viewpoint. M2C Foundations mixes eLearning courses with instructor-led training, letting learners progress at their own pace while still receiving personalized instruction from industry experts. Upon completion, learners will understand the core concepts of how Oracle Utilities MDM processes data from meters to deliver bill determinants to a customer information system.
The Customer-to-Cash Foundations learning plan explores the features and functionality of Oracle Utilities Customer Care & Billing (CC&B.) Through these instructor-led courses, learners will understand the core concepts of how Oracle Utilities CC&B enables account and billing management.
OUAF Technical Foundations
The OUAF Technical Foundations learning plan is composed of instructor-led courses, which provide a mastery of the tools and skills needed to support and maintain software within the Oracle Utilities Application Framework (OUAF). While this learning plan is MDM-centric, core concepts are applicable to any OUAF application. Upon completion, learners will understand how to leverage databases and logs to troubleshoot common issues.
OUAF Infrastructure Foundations
The OUAF Infrastructure Foundations learning plan explores the tools and skills needed for installation and support of Oracle Utilities software infrastructure. Through these instructor-led courses, learners will gain core competencies in how to install, patch, and deploy middleware components and troubleshoot arising issues.
Tailored Training Solutions
In addition to these foundational training courses, Red Clay offers customized training solutions specific to your environments and configurations. Our experienced consultants will work in tandem with your core product support team to create the best training solution for your needs. Collaborating with your core product support team allows for development of targeted training deliverables unique to your business processes and product configurations. Common tailored training services deliverables can be leveraged for ongoing internal training initiatives.
Deliverables include customized:
- Training Slide Deck
- Training Sessions
- System Administration Guides
- End User Guides
- Reference Guides
Contact us today at 678.445.3770 or firstname.lastname@example.org to set up a free demo of our training services and learn more about how we can support your Oracle Utilities systems.