Achieving the greatest return on technology investments depends on a utility’s workforce. How employees adopt new systems determines the success of any upgrade or implementation. Targeted training is imperative for internal teams to fully adopt, support, and leverage new systems and business processes.
Red Clay offers comprehensive Oracle Utilities application training designed to help our clients’ teams quickly and effectively adopt new systems.
Red Clay’s clients have recognized that project resources as competent as ours must be supported by a solid internal training program. Red Clay University emerged from customer demand to share our product knowledge and proven approach to training.
Oracle Product Training
EDUCATIONAL TRACKS
Customer To Meter
C2M
Flexible course offerings include basic functionality, configuration options, troubleshooting, instruction of utility trainers to deliver end-user training, and preparation of end-users to perform daily responsibilities. Topics include service agreements, rates, device types, measuring component types, and credit and collections. Training is designed to support various job roles during implementations, upgrades, or post-go-lives.
- Fundamentals
- Core Team
- Train-the-Trainer
- Technical
- Advanced Configuration
- End-User Training
Field Service Cloud
OFSC
Training covers the main entities and functions of OFSC from an end-user perspective and targets those in various job roles during implementations or post-go-lives. Courses include basic functionality, instruction of utility trainers to deliver end-user training, and preparation of end-users to perform daily responsibilities.
- Fundamentals
- Train-the-Trainer
- End-User Training
Meter Data Management
MDM
Flexible course offerings cover a deep dive into the application and include configuration options, troubleshooting, and preparing end-users to perform daily responsibilities. Training is designed to support various job roles during implementations, upgrades, or post-go-lives.
- Accelerated MDM
- End-User Training
Customer Care and Billing
CC&B
Courses include basic functionality, configuration options, and preparation of end-users to perform daily responsibilities. Topics include service agreements, rates, device types, measuring component types, and credit and collections. Training is designed to support various job roles during or after implementations, upgrades, or post-go-lives.
- Core Team
- End-User Training
