Go-lives are an exciting event, but they are not the final step in an implementation. Ultimately, internal users and end users determine an implementation’s success. Unlike the big-bang approaches of the past, a new CIS, metering, or mobile system must be agile enough to deliver continuous value and keep pace with a utilities’ changing needs.
Clients can leverage Red Clay’s 20 years of experience with meter-to-cash operations, Oracle applications, and cloud deployment to custom design a cost-effective, 24/7/365 support model.
Red Clay’s Operations as a Service (OaaS) complements internal IT staff, superusers, SMEs, business analysts, testing gurus, report writers, and other key team members. Our OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support dictated by client needs. The benefits of OaaS include a predictable cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere.
Full Suite of Services
APPLICATION OPERATIONS
- 24/7 off-shore technical support
- Performance triage incident and request management
- Application monitoring and break-fix
- Batch monitoring and break-fix
RELEASE MANAGEMENT
- Deployment management
- Automating regression testing (OUTA)
- Manual regression testing
- Code deployments
BUSINESS OPERATIONS
- Configuration support
- Business process optimization
- Business intelligence and reporting
- Subject matter expertise
- Informal training and knowledge transfers
SYSTEM ENHANCEMENT
- Solution and design
- Configure and code integrations
- Report development
- Test and validate
- Code deployments
INFRASTRUCTURE
- System monitoring and break-fix
- Patch management
- Upgrades and capacity planning
- Code deployments
- Database administration and break-fix
AUTOMATION
- Process discover and analysis
- Robotic process automation (RPA)
- Server orchestration and automation
- Information lifecycle management (ILM)
- Patching automation
- Support and break-fix
LEGACY SUPPORT
- Ensure system availability of environments
- Pro-active monitoring
- Break-fix support focused on triage and root cause analysis
- Support escalation and management of Oracle service requests