Go-lives are an exciting event, but they are not the final step in an implementation. Ultimately, internal users and end users determine an implementation’s success. Unlike the big-bang approaches of the past, a new CIS, metering, or mobile system must be agile enough to deliver continuous value and keep pace with a utilities’ changing needs.
Clients can leverage Red Clay’s 20 years of experience with meter-to-cash operations, Oracle applications, and cloud deployment to custom design a cost-effective, 24/7/365 support model.
Red Clay’s Operations as a Service (OaaS) complements internal IT staff, superusers, SMEs, business analysts, testing gurus, report writers, and other key team members. Our OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support dictated by client needs. The benefits of OaaS include a predictable cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere.