Creating a great customer experience doesn’t begin and end with your customer information system. Field service management now faces more pressure than ever before to reduce costs while simultaneously improving service quality. Red Clay brings together best of breed software solutions with our own unparalleled industry expertise to drive efficiency and effectiveness in your field operations.
We install and configure a number of industry-leading mobile field service applications. We offer comprehensive advisory, training, and managed services to elevate your field operations to a higher level of service for your customers. Let us find and implement the right solution for your business to provide superior customer service.
Mobile Field Service Tools
Mobile Workforce Management
“As OUC started this project, we recognized that this implementation would be pioneering unchartered territory for U.S. utilities, but we were confident we had the right team, the right partners, and the right solution for success. We were fortunate to have a partner like Red Clay Consulting as the system integrator for this project. Their professionalism, dedication, and expertise enabled us to achieve quality implementation on time and on budget.”
Orlando Utilities Commission
“We decided to upgrade our billing system to further enhance its reliability. We chose Red Clay for its experience with Lodestar and Oracle Utilities products and with implementing similar projects. We are extremely satisfied with the results of this project.”
Knoxville Utilities Board
“I had people on the project that had a lot of experience working with a lot of different vendors…and I asked them throughout the project, ‘How do you see this going? What’s your overall experience?’ The common message was that they really enjoy working with Red Clay. They felt that Red Clay and the IESO were working as a common team. So from that point of view, how we worked together, how we solved problems, how we delivered the final solution was done very well.”
Senior Manager, Meter Data Management
“Their expertise in organizational change management and being a sounding board throughout our CIS implementation project has been invaluable.”
Customer Care Director
Georgetown Utility Systems
“We chose Red Clay based on its extensive experience and solid guidance, giving us a realistic view about our future state. We want to enhance the services we provide to our residents to continue to exemplify our motto of being ‘A Great Place to Grow.’"
City of Edmond, Oklahoma
“We are committed to employing cutting-edge technologies to best serve our customers. The cloud technology involved in this project is at the forefront of modernizing utility operations. Red Clay’s vast experience in the utilities industry, along with the parallels between how Red Clay and EPSA operate, made them a natural choice for us.”
EPSA, a CELSIA Company
“We could not have completed our AMI integration project without our favorite partner, Red Clay Consulting. The Red Clay team has been amazing since the beginning!”
Customer Care Director
Seattle City Light