Rapidly evolving customer demands are one of the biggest disruptors in the utilities industry today. Your customer service is not being compared to that of other utilities, but instead to big retail companies like Amazon, Zappos, and American Express. Keeping up with these expectations may seem like a tall order, but with the right partner guiding you, the impossible becomes manageable.
A robust customer experience starts with a great customer information system solution. Red Clay is committed to implementing the right fit for you, whether cloud, on-premise, or a hybrid solution. We help design your digital self-service customer experience, and can advise you in areas including laying out your technology roadmap, assessing organizational readiness for your new system, business process re-engineering, and organizational change management. We offer customized training solutions and managed services to meet your unique needs.
Customer Information Systems
Organizational Change Management
Customer Experience (Digital Self Service)
Business Process Reengineering
“As OUC started this project, we recognized that this implementation would be pioneering unchartered territory for U.S. utilities, but we were confident we had the right team, the right partners, and the right solution for success. We were fortunate to have a partner like Red Clay Consulting as the system integrator for this project. Their professionalism, dedication, and expertise enabled us to achieve quality implementation on time and on budget.”
Orlando Utilities Commission
“We decided to upgrade our billing system to further enhance its reliability. We chose Red Clay for its experience with Lodestar and Oracle Utilities products and with implementing similar projects. We are extremely satisfied with the results of this project.”
Knoxville Utilities Board
“I had people on the project that had a lot of experience working with a lot of different vendors…and I asked them throughout the project, ‘How do you see this going? What’s your overall experience?’ The common message was that they really enjoy working with Red Clay. They felt that Red Clay and the IESO were working as a common team. So from that point of view, how we worked together, how we solved problems, how we delivered the final solution was done very well.”
Senior Manager, Meter Data Management
“Their expertise in organizational change management and being a sounding board throughout our CIS implementation project has been invaluable.”
Customer Care Director
Georgetown Utility Systems
“We chose Red Clay based on its extensive experience and solid guidance, giving us a realistic view about our future state. We want to enhance the services we provide to our residents to continue to exemplify our motto of being ‘A Great Place to Grow.’"
City of Edmond, Oklahoma
“We are committed to employing cutting-edge technologies to best serve our customers. The cloud technology involved in this project is at the forefront of modernizing utility operations. Red Clay’s vast experience in the utilities industry, along with the parallels between how Red Clay and EPSA operate, made them a natural choice for us.”
EPSA, a CELSIA Company
“We could not have completed our AMI integration project without our favorite partner, Red Clay Consulting. The Red Clay team has been amazing since the beginning!”
Customer Care Director
Seattle City Light