Utility industry experience in Customer Information Systems and Meter-to-Cash process will enhance existing highly-trained consultant team.
Atlanta, Georgia – Red Clay Consulting is pleased to welcome Maria DeChellis as a Client Partner within its business development organization. She brings over 17 years of utilities experience working with more than 50 utilities, both regulated and deregulated, to Red Clay.
DeChellis has spent most of her career in the utility industry, beginning as a quality assurance analyst for a utilities customer billing solution and working her way up through a variety of roles in the industry, including technical architect for a services organization and project manager for CIS replacement projects. In 2011, she was one of five founding partners of Crimson Oak Consulting, a consulting firm specializing in business process engineering and support for legacy billing platforms. There, DeChellis worked with utilities who were looking to understand new billing options to ensure they were on trend for billing and customer service. Crimson Oak helped each utility find the best solution on whatever platform they currently used or provided transition assistance if a utility decided to upgrade their system.
Following the acquisition of Crimson Oak by Itineris, she directed North American product strategy as Vice President of Product Management for a Microsoft Dynamics AX-based billing and ERP platform. Her career then led to the Baltimore Department of Public Works as Chief of Customer Support and Services, where she oversaw 175 employees and directed customer experience, metering, and field operations for 400,000 city and county residents during the transition from a 30-year-old legacy billing platform and manually-read meters to a modern CIS system and AMI platform. While there, she led a key project to change the billing cycle from quarterly to monthly while implementing a new customer self-service portal, which helped residents identify issues and proactively control usage. DeChellis coordinated nearly every aspect of this initiative, resulting in a successful Go-Live and an overall positive customer experience.
“I have enjoyed watching the utility industry evolve for nearly 20 years,” said DeChellis. “Utilities impact individuals and businesses daily in a very personal way, so they need systems that enhance the utilities’ core principle of providing reliable, safe, and consistent services to their customers. Red Clay Consulting has a strong reputation in the industry, and I look forward to working directly with water, gas, and electric providers to find solutions to their unique needs.”
“We are delighted to have Maria as part of the Red Clay team,” said CEO, Paul Marnell. “The depth of her background in the utility industry will help us to grow our business in the areas of Customer Information Systems, Advanced Metering Infrastructure and Meter Data Management, as well as to capitalize on the great work we have already done in these areas.”
DeChellis has a deeply-rooted passion for the utility industry, and this passion extends beyond her client work. She volunteers as secretary of the Customer Service Subcommittee of the American Water Works Association and has edited the updated M5 manual. In her free time, she also authors articles and speaks at conferences and on panels on a variety of topics, including CIS replacement projects.
About Red Clay Consulting
Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise, and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. As a Gold Level member of the Oracle Partner Network (OPN), Red Clay Consulting is the preferred choice among utilities for software integration and managed services. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: www.redclay.com.
Red Clay Consulting
Managing Director, Operations