JEA – CC&B System Information If you wish to save this form and complete it later, click "Save and Continue" at the bottom of the form. When you have completed the form, click "Submit". Company Name(Required) Date MM slash DD slash YYYY Name First Last PhoneEmail System to be Supported(Required)Oracle MDMOracle CC&BOtherOn-Premise or Cloud Cloud On-Premise Cloud Provider(Required) Application Version and Patch Level(Required) List out all related third-party applications to be supported.ApplicationVersion / Release Add RemovePress the + icon to add rowsIf you have a third-party applications description document, please attach it.Max. file size: 256 MB.Provide information regarding Middleware layer, i.e., integration product used and its version, any productized integration or custom integration developed between systems, any SaaS integrationsIf you have a middleware description document, please attach it.Max. file size: 256 MB.Do you have a context diagram – showing application interactions, interfaces, and interdependencies?Max. file size: 256 MB.Do you have a component diagram – showing key components and how they work together (presentation, logic, and data flows)?Max. file size: 256 MB.Number of defects outstanding Upload a defects list, if availableMax. file size: 256 MB.Volume of ToDo’s in the application Number of environments to be supported Service SelectionApplication Operations Performance triage Incident & request management Application monitoring & break-fix Batch monitoring & break-fix Select AllAutomation Operations Process discovery & analysis Robotic Process Automation (RPA) Server orchestration & automation ILM automation Patching automation Support & break-fix Select AllRelease Operations Release management Deployment management Automated regression testing (OUTA) Manual regression testing Code deployments Select AllEnhancement Operations Solution & design Configure & code Integrations Reports development Test & validate Code Deployments Select AllInfrastructure Operations System monitoring & break-fix Patch management Upgrades & capacity planning Code deployments Database administration & break-fix Select AllBusiness Operations Configuration support Business process optimization Business Intelligence & reporting Subject Matter Expertise Informal training & knowledge transfers Select AllHours of Support RequestedApplication Operation support coverage Business hours support (8 hours x 5 days) Extended hours support (12 hours x 7 days) 24 x 7 x 365 Other Automation Operations support coverage Full time support during the coverage times for Applications Operations, or enter a bucket of hours below. Other Release Operations support coverage Full time support during the coverage times for Applications Operations, or enter a bucket of hours below. Other Enhancement Operations support coverage Full time support during the coverage times for Applications Operations, or enter a bucket of hours below. Other Infrastructure Operations support coverage Full time support during the coverage times for Applications Operations, or enter a bucket of hours below. Other Business Operations support coverage Full time support during the coverage times for Applications Operations, or enter a bucket of hours below. Other
