System Information for Operations as a Service Request

If you wish to save this form and complete it later, click "Save and Continue" at the bottom of the form. When you have completed the form, click "Submit".

Company Name(Required)

Date

Name

First Last

Phone

System to be Supported(Required)

On-Premise or Cloud

Cloud

On-Premise

Cloud Provider(Required)

Application Version and Patch Level(Required)

List out all related third-party applications to be supported.

Application

Version / Release

Press the + icon to add rows

If you have a third-party applications description document, please attach it.

Max. file size: 256 MB.

Provide information regarding Middleware layer, i.e., integration product used and its version, any productized integration or custom integration developed between systems, any SaaS integrations

If you have a middleware description document, please attach it.

Max. file size: 256 MB.

Do you have a context diagram – showing application interactions, interfaces, and interdependencies?

Max. file size: 256 MB.

Do you have a component diagram – showing key components and how they work together (presentation, logic, and data flows)?

Max. file size: 256 MB.

Number of defects outstanding

Upload a defects list, if available

Max. file size: 256 MB.

Volume of ToDo’s in the application

Number of environments to be supported

Service Selection

Application Operations

Performance triage

Incident & request management

Application monitoring & break-fix

Batch monitoring & break-fix

Automation Operations

Process discovery & analysis

Robotic Process Automation (RPA)

Server orchestration & automation

ILM automation

Patching automation

Support & break-fix

Release Operations

Release management

Deployment management

Automated regression testing (OUTA)

Manual regression testing

Code deployments

Enhancement Operations

Solution & design

Configure & code

Integrations

Reports development

Test & validate

Code Deployments

Infrastructure Operations

System monitoring & break-fix

Patch management

Upgrades & capacity planning

Code deployments

Database administration & break-fix

Business Operations

Configuration support

Business process optimization

Business Intelligence & reporting

Subject Matter Expertise

Informal training & knowledge transfers

Hours of Support Requested

Application Operation support coverage

Business hours support (8 hours x 5 days)

Extended hours support (12 hours x 7 days)

24 x 7 x 365

Other

Automation Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Release Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Enhancement Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Infrastructure Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Business Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

System Information for Operations as a Service Request

If you wish to save this form and complete it later, click “Save and Continue” at the bottom of the form. When you have completed the form, click “Submit”.

Company Name(Required)

Date

Name

First Last

Phone

System to be Supported(Required)

On-Premise or Cloud

Cloud

On-Premise

Cloud Provider(Required)

Application Version and Patch Level(Required)

List out all related third-party applications to be supported.

Application

Version / Release

Press the + icon to add rows

If you have a third-party applications description document, please attach it.

Max. file size: 256 MB.

Provide information regarding Middleware layer, i.e., integration product used and its version, any productized integration or custom integration developed between systems, any SaaS integrations

If you have a middleware description document, please attach it.

Max. file size: 256 MB.

Do you have a context diagram – showing application interactions, interfaces, and interdependencies?

Max. file size: 256 MB.

Do you have a component diagram – showing key components and how they work together (presentation, logic, and data flows)?

Max. file size: 256 MB.

Number of defects outstanding

Upload a defects list, if available

Max. file size: 256 MB.

Volume of ToDo’s in the application

Number of environments to be supported

Service Selection

Application Operations

Performance triage

Incident & request management

Application monitoring & break-fix

Batch monitoring & break-fix

Automation Operations

Process discovery & analysis

Robotic Process Automation (RPA)

Server orchestration & automation

ILM automation

Patching automation

Support & break-fix

Release Operations

Release management

Deployment management

Automated regression testing (OUTA)

Manual regression testing

Code deployments

Enhancement Operations

Solution & design

Configure & code

Integrations

Reports development

Test & validate

Code Deployments

Infrastructure Operations

System monitoring & break-fix

Patch management

Upgrades & capacity planning

Code deployments

Database administration & break-fix

Business Operations

Configuration support

Business process optimization

Business Intelligence & reporting

Subject Matter Expertise

Informal training & knowledge transfers

Hours of Support Requested

Application Operation support coverage

Business hours support (8 hours x 5 days)

Extended hours support (12 hours x 7 days)

24 x 7 x 365

Other

Automation Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Release Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Enhancement Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Infrastructure Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

Business Operations support coverage

Full time support during the coverage times for Applications Operations, or enter a bucket of hours below.

Other

System Information for Operations as a Service Request

Service Selection

Hours of Support Requested

System Information for Operations as a Service Request

Service Selection

Hours of Support Requested

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