CUSTOMER SOLUTIONS

Rapidly evolving customer demands are one of the biggest disruptors in the utilities industry today. Your customer service is not being compared to that of other utilities, but instead to big retail companies like Amazon, Zappos, and American Express. Keeping up with these expectations may seem like a tall order, but with the right partner guiding you, the impossible becomes manageable.

A robust customer experience starts with a great customer information system solution. Red Clay is committed to implementing the right fit for you, whether cloud, on-premise, or a hybrid solution. We help design your digital self-service customer experience, and can advise you in areas including laying out your technology roadmap, assessing organizational readiness for your new system, business process re-engineering, and organizational change management. We offer customized training solutions and managed services to meet your unique needs.

Customer Information Systems

Customer Experience (Digital Self Service)

Business Process Reengineering

Organizational Change Management

IT Roadmapping

Training

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A WORD FROM OUR PARTNERS

At a recent conference, we sat down with our partners at Oracle. We discussed the success of our partnership, along with our vision and focus for the future.