Orlando Utilities Commission (OUC), an Orlando-based, publicly owned utilities company also known as The Reliable One, becomes one of the first utilities companies in the United States to install Oracle Utilities Meter Data Management 2.x for water customers.
Orlando, FL – August 01, 2014- Atlanta-based Red Clay Consulting announced today that the Orlando Utilities Commission Phase II implementation of Oracle Utilities Meter Data Management (MDM) 2.x and Oracle Utilities Smart Grid Gateway (SGG) successfully went live on January 20, 2014. After continued monitoring and evaluation since Go Live, the newly implemented architecture and functionality have finished the initial observation period and are now accepted as fully operational.
This successful implementation includes several cutting-edge victories for Orlando Utilities Commission (OUC), Oracle Utilities, and Red Clay Consulting. “As OUC started this project, we recognized that this implementation would be pioneering unchartered territory for U.S. utilities, but we were confident we had the right team, the right partners, and the right solution for success,” said Hedi Ago, IT Director at Orlando Utilities Commission. “We were fortunate to have a partner like Red Clay Consulting as the system integrator for this project. Their professionalism, dedication, and expertise enabled us to achieve quality implementation on time and on budget.”
As one of the first water customer on this platform and version in the United States, OUC set the bar for excellence with approximately 90,000 AMI water meters supported by Oracle Utilities MDM 2.x. Over the course of the next year, this number is expected to exceed 145,000, as additional water meters are replaced with AMI meters on the new system architecture. Integrating water meters with MDM will help reduce OUC’s manual process of uploading meter reads captured in the field, and can provide customer service representatives one central user interface to service multi-service customers when viewing customers’ usage and billing information. This will automate move in/move out field activities by retrieving on-demand reads from MDM, reducing the need for truck rolls. Phase II also included the addition of electric meters and rates that were not included in Phase I. These meters total more than 240,000 and include rates for residential and small commercial customers.
Extensive automation of field activities via Oracle Utilities SGG’s device communications capabilities comprises another valuable component to this successful implementation phase. These capabilities enable OUC to remotely manage and control AMI meters, specifically for connect/disconnect capability. Shortly after Go Live, OUC was able to remotely reconnect a customer’s meter right after receiving payment in one of its payment centers.
For more information, please visit http://www.redclay.com.
About Red Clay Consulting
Founded in 2001, Atlanta-based Red Clay Consulting has a strong record of providing systems integration and software implementation solutions to energy and utilities companies. Red Clay is a Gold-level member of Oracle PartnerNetwork. Lead with integrity by industry experts, the Red Clay team is composed of dedicated, driven, and enthusiastic employees. Visit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees, and our company.
About the Orlando Utilities Commission (OUC)
Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to nearly 230,000 customers in Orlando, St. Cloud, and parts of unincorporated Orange and Osceola counties.
About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware, and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
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