Atlanta, Georgia – September 29, 2017 – While there are many reasons utilities are choosing to invest in advanced outage management systems, predicted increases in the number and strength of hurricanes over the coming years certainly make a compelling and visible case in favor of improving outage management. These meteorological events cause massive outages that can collapse entire systems within a utility, ultimately causing negative impacts in its customers’ bills. A Red Clay client with approximately one million Texas meters anticipated the eventuality of such an occurrence and asked us to build a catastrophic outage solution that could put their meter data management system into a “storm mode” when needed.

Hurricane Harvey left nearly 75% of the utility’s customers in Texas without power. Shortly before the storm’s landfall, the utility notified Red Clay of the need to invoke the catastrophic outage solution. This solution allowed the utility to track current outages and prevented incorrect estimations that adversely affect billing and market settlement. With the catastrophic outage solution in place, the utility was able to quickly initiate and complete outages within the system proactively to mitigate impact to the market and streamline their support operations.

Thanks to the client’s forward thinking and desire to place customers’ interests above all else, Texas crews are now entering the final stages of the restoration effort. For more information on how we can serve your outage management needs, contact Red Clay Consulting.

Utility industry experience in Customer Information Systems and Meter-to-Cash process will enhance existing highly-trained consultant team.

 

Atlanta, Georgia – Red Clay Consulting is pleased to welcome Maria DeChellis as a Client Partner within its business development organization. She brings over 17 years of utilities experience working with more than 50 utilities, both regulated and deregulated, to Red Clay.

DeChellis has spent most of her career in the utility industry, beginning as a quality assurance analyst for a utilities customer billing solution and working her way up through a variety of roles in the industry, including technical architect for a services organization and project manager for CIS replacement projects. In 2011, she was one of five founding partners of Crimson Oak Consulting, a consulting firm specializing in business process engineering and support for legacy billing platforms. There, DeChellis worked with utilities who were looking to understand new billing options to ensure they were on trend for billing and customer service. Crimson Oak helped each utility find the best solution on whatever platform they currently used or provided transition assistance if a utility decided to upgrade their system.

Following the acquisition of Crimson Oak by Itineris, she directed North American product strategy as Vice President of Product Management for a Microsoft Dynamics AX-based billing and ERP platform. Her career then led to the Baltimore Department of Public Works as Chief of Customer Support and Services, where she oversaw 175 employees and directed customer experience, metering, and field operations for 400,000 city and county residents during the transition from a 30-year-old legacy billing platform and manually-read meters to a modern CIS system and AMI platform. While there, she led a key project to change the billing cycle from quarterly to monthly while implementing a new customer self-service portal, which helped residents identify issues and proactively control usage. DeChellis coordinated nearly every aspect of this initiative, resulting in a successful Go-Live and an overall positive customer experience.

“I have enjoyed watching the utility industry evolve for nearly 20 years,” said DeChellis. “Utilities impact individuals and businesses daily in a very personal way, so they need systems that enhance the utilities’ core principle of providing reliable, safe, and consistent services to their customers. Red Clay Consulting has a strong reputation in the industry, and I look forward to working directly with water, gas, and electric providers to find solutions to their unique needs.”

“We are delighted to have Maria as part of the Red Clay team,” said CEO, Paul Marnell. “The depth of her background in the utility industry will help us to grow our business in the areas of Customer Information Systems, Advanced Metering Infrastructure and Meter Data Management, as well as to capitalize on the great work we have already done in these areas.”

DeChellis has a deeply-rooted passion for the utility industry, and this passion extends beyond her client work. She volunteers as secretary of the Customer Service Subcommittee of the American Water Works Association and has edited the updated M5 manual. In her free time, she also authors articles and speaks at conferences and on panels on a variety of topics, including CIS replacement projects.

About Red Clay Consulting

Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise, and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. As a Gold Level member of the Oracle Partner Network (OPN), Red Clay Consulting is the preferred choice among utilities for software integration and managed services. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: www.redclay.com.

Contact Info

Red Clay Consulting
Susanne Wagner
Managing Director, Operations
+1.404.314.6317
wagner@redclay.com

Develops critical billing component that allows utility to add thousands of EV charging stations throughout populous residential and commercial areas.

Atlanta, Georgia – August 1, 2017 – A large West Coast utility recently invested in one of the largest utility program initiatives in the history of U.S. transportation electrification. This clean transportation initiative will install thousands of electric vehicle charging stations in apartment and condo complexes, malls, and office buildings across the utility’s service area. Red Clay Consulting was instrumental to the success of this project, which created an end-to-end pricing and billing solution that includes monthly billing calculations based on dynamic hourly prices. Now, electric vehicle owners served by the utility can conveniently charge their cars and have this cost bundled into their monthly electric bill.

Red Clay was spearheading unrelated IT projects for the utility when the clean transportation initiative was introduced. For the project to work, the client needed to include dynamic hourly pricing and billing. Red Clay used their expertise to propose a pilot solution. Red Clay’s experienced consultants customized an existing software product to solve the complex billing challenge and to offer the utility a complete end-to-end solution. The electric vehicle charging station pilot program was a success and became a full-scale implementation.

The big win for consumers is the convenience of more electric vehicle charging locations. For Red Clay, the benefit is more far reaching. Red Clay can apply the core components of the dynamic pricing and billing solution they created to a wide range of projects. Red Clay knows first-hand the challenges of a project of this scope and can use this project experience to guide any utility – whether they have started a similar project or are just considering it.

Electric vehicles continue to grow in popularity, and this innovative project simplifies the way electric vehicles are fueled. Now, charging an electric vehicle (EV) becomes easier and more convenient than pumping gas. Instead of using a credit card at a gas station, the participating customer goes to a charging station, uses a fob for identification, charges their vehicle, and the electricity cost is automatically included on their monthly electric bill. It’s that simple. Consumption data, hourly pricing, and calculations for the monthly billing are handled by this dynamic billing solution.

The project works through three integral components. First, a third-party vendor provides the charging stations and fobs. Second, charging station information is sent to the dynamic billing solution, which calculates the electric vehicle bill determinants associated with the customer. Finally, the data is sent to the utility’s customer information system (CIS) for further processing and inclusion on the customer’s electric bill.

Another innovative feature of this solution is that customers can see forecasted hourly electricity prices at the charging station or online. Customers can even use the utility’s website to view a map of nearby charging stations and each station’s corresponding forecasted prices. With this information, electric vehicle owners can make well-informed decisions about when and where to recharge.

Many utilities are eager to offer programs that further incorporate clean transportation into the grid. Red Clay has over fifteen years of experience and is well positioned to help with end-to-end functional and technical solutions for both clean transportation projects and projects that require dynamic pricing and billing. Contact us today at 678.445.3770 or info@redclay.com to start the conversation about your next project.

About Red Clay Consulting

Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise, and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. As a Gold Level member of the Oracle Partner Network (OPN), Red Clay Consulting is the preferred choice among utilities for software integration and managed services. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: www.redclay.com.

Contact Info

Red Clay Consulting
Susanne Wagner
Managing Director, Operations
+1.404.314.6317
wagner@redclay.com

American Electric Power to Transform its Smart Metering Capabilities with Oracle Utilities Meter Data Management Solution

Columbus, Ohio – May 22, 2017 – Today Red Clay Consulting, a Gold Level Oracle Partner has announced it has completed the successful upgrade of American Electric Power’s meter data management system from Oracle Utilities Meter Data Management (MDM) version 1.6 to the platform’s new version 2.1.0.3.

The upgrade project was aimed at converting historical usage and customer data into the latest MDM version to meet AEP and market requirements. The effort was completed in approximately six weeks and successfully converted nearly 2 million active AMI meters and corresponding customer data across four unique AEP operating companies and five states.  The new MDM version will allow AEP to better serve their clients and further enable smart meter technology within the company.

According to Paul Marnell, Managing Partner at Red Clay Consulting, “This was an outstanding conversion from LODESTAR to the newest version of Oracle Utilities MDM for American Electric Power.  Red Clay and AEP successfully partnered to make this project a success, while supporting all market and settlement requirements for the Texas ERCOT market. With this implementation, we have added to an impressive delivery record stretching more than ten years of implementing these products. AEP was an exceptional partner, and I’m thrilled we could once again deliver a successful project.”

About Red Clay Consulting

Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise, and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. As a Gold Level member of the Oracle Partner Network (OPN), Red Clay Consulting is the preferred choice among utilities for software integration and managed services. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: www.redclay.com.

About AEP

American Electric Power is one of the largest electric utilities in the United States, delivering electricity and custom energy solutions to nearly 5.4 million customers in 11 states. AEP owns the nation’s largest electricity transmission system, a more than 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP also operates 224,000 miles of distribution lines. AEP ranks among the nation’s largest generators of electricity, owning approximately 26,000 megawatts of generating capacity in the U.S. AEP also supplies 3,200 megawatts of renewable energy to customers. AEP’s utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP’s headquarters are in Columbus, Ohio.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Contact Info

Red Clay Consulting
Susanne Wagner
Managing Director, Operations
+1.678.445.3770 x136
wagner@redclay.com

(#1) Knoxville, TN – January 9, 2017 – Atlanta-based Red Clay Consulting announced today that it has successfully completed the upgrade of Knoxville Utilities Board (KUB) large C&I billing system.

Following a competitive bid process, KUB selected Red Clay Consulting to upgrade their billing system – from Oracle Utilities Billing Expert v4.0 to Oracle Utilities Billing Component v1.6. Red Clay upgraded KUB’s C&I billing solution to the latest version of Oracle Utilities Billing Component. This upgrade was completed within KUB’s timeline and budget and has empowered KUB to provide uninterrupted billing services to its clients, while benefiting from the upgrade’s new functions and features.

Chad Bellis, Project Sponsor at KUB, commented on the upgrade and partnership with Red Clay: “We decided to upgrade our billing system to further enhance its reliability. We chose Red Clay for its experience with Lodestar and Oracle Utilities products and with implementing similar projects. We are extremely satisfied with the results of this project.”

According to Karan Singh, Managing Director at Red Clay Consulting, “From upgrades to full implementations, Red Clay has significant experience implementing Lodestar and Oracle Utilities Billing Component solutions. Red Clay has an impressive delivery record that we have built up in more than ten years of implementing these products. KUB was an outstanding partner, and I’m thrilled that we could once again deliver a successful project on time and under budget.”

For more information, please visit https://redclay.com/.

About Red Clay Consulting

Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. As a Gold Level member of the Oracle Partner Network (OPN), Red Clay Consulting is the preferred choice for software integration and managed services among utilities. Their unparalleled experience, expertise and execution fuels project success. To learn more about Red Clay, visit: https://redclay.com/.

About Knoxville Utilities Board (KUB)

KUB provides electric, natural gas, water, and wastewater services to more than 445,000 customers in Knox County, Tennessee, and surrounding counties. We exist to serve our customers by providing utility services that are safe, reliable, and affordable; however, our mission is about more than pipes and wires. It’s about meeting the needs of our customers and being good stewards of the environment, community resources, and ratepayers’ dollars. We look forward to continuing to help our community grow in the years to come.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Contact Info

Red Clay Consulting
Natalia Agrela
Director of Business Development
+1.678.445.3770 x200
agrela@redclay.com

(#1) Atlanta – September 14, 2016 – Atlanta-based Red Clay Consulting, an IT systems integrator specializing in the utilities industry, announced today that it has been named one of Atlanta’s Best Places to Work by the Atlanta Business Chronicle.

Red Clay was recognized on September 8 as one of Atlanta’s Top Ten Best Places to Work at a breakfast honoring Atlanta’s top companies and sponsored by the Atlanta Business Chronicle. Winners of these annual awards are determined by an employee survey conducted by Quantum Workplace that measures work environment, people practices, managerial effectiveness, trust, and other metrics. Red Clay Consulting was honored in 2013 in the small company division. This year, they were recognized as one of Atlanta’s top ten medium-sized companies. Atlanta is the country’s most competitive city for this award.

“It’s a huge honor for us to receive this award. Creating a challenging, collaborative and fun work environment is on our radar each and every day,” says Susanne Wagner, Red Clay’s Managing Director of Operations. “It’s fundamental to who we are as a company and what we are able to accomplish professionally.”

Red Clay Consulting is a fifteen-year-old company with offices in Atlanta and Ontario, Canada. Red Clay is a leading implementation specialist in the utilities industry and has attracted top talent from throughout the U.S. and world. In the last eighteen months, Red Clay has grown by 50% and continued growth is expected. “Red Clay’s company culture is key to what helps us attract the best employees, encourages them to stay and grow with us, and allows us to win business and outperform our competition,” says Managing Director of Professional Services, Jill Greene. “Our strategy of maintaining and improving Red Clay’s company culture by taking it into consideration in all major company decisions from recruiting and hiring, to office location and environment, to project delivery is a winning proposition.”

About Red Clay Consulting:
Red Clay, a leading consultancy for utilities, delivers seamless integrations of leading software systems. Industry experience, technical expertise, and an unyielding commitment to client success combine to deliver turnkey solutions that maximize value. Red Clay Consulting is the preferred choice for software integration and managed services among utilities. Red Clay’s unparalleled experience, expertise, and execution fuels project success. To learn more about Red Clay, visit: www.redclay.com.

For more information, contact: Susanne Wagner, Managing Director of Operations at wagner@redclay.com.

April 13, 2016 – As announced at the recent 2016 OUUG Oracle Users Group Conference, Red Clay Consulting and Process Solutions Assurance (PSA) have created a strategic partnership to jointly implement new Oracle Utilities Work and Asset Management (WAM) and upgrade projects for electric, gas and water/wastewater utilities worldwide.

Both Red Clay and Process Solutions Assurance have brought tremendous technical and functional experience to the Oracle Utilities market place over the last 15 years. Both organizations have developed methods, best-practices, accelerators and software offerings that help minimize risk and heighten return for their customers. Combining these offerings to address the unique needs of both existing and new Oracle Utilities Work & Asset Management (WAM) customers provides a best-case scenario for those seeking services and extensions for their implementation.

Red Clay and PSA have developed a specific offering to help existing Oracle WAM customers assess, measure and plan for upgrading their systems to the latest platform. This short engagement will utilize senior resources experienced in both platforms combined with automated tools to quickly assess current and future state scenarios. Deliverables will provide support for the internal business case and planning efforts of any Utility considering the move. Additionally, PSA and Red Clay will present a seamless implementation offering for Utilities that need to implement the new Oracle Utilities WAM solution. A full-service consulting solution will include project management, functional and technical resources, testing, training and support based on the utility needs.

“We are excited to announce this partnership with Red Clay,” says John Clow, PSA CEO. “Our companies are founded on our ethics and passion for our clients’ sustainable success and with this partnership we are delivering exactly that. Our proven domain expertise in work/asset management and reliability/ISO 55000 accreditations, combined with automated tools we bring, make this the most complete and advanced offering in the market.”

“This partnership is what the utilities need right now,” says Paul Marnell, Red Clay’s managing partner. “We can provide clients the best possible functional and technical knowledge, while providing the accountability needed for a successful implementation. We don’t believe in delivering anything less than one hundred percent client satisfaction and project success.”

About Red Clay Consulting:
Founded in 2001, Atlanta-based Red Clay Consulting is a leading systems integration and consulting firm in the energy and utilities industry. Red Clay is a Gold Level member of the Oracle PartnerNetwork (OPN) and implements enterprise solutions based on the Oracle Utilities framework. Red Clay is ambitiously led with integrity by industry experts who are proud to manage a team of dedicated, driven, and enthusiastic employees. Visit http://www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, employees, and company.

About PSA:
Founded in 2010, Process Solutions Assurance (PSA) provides focused consulting services & technology solutions to meet the end-to-end needs of the water/gas/electric utility enterprise. Recently named a Top 25 Powerful Oracle Company by CIO Story Magazine, and a Gold Level member of the Oracle PartnerNetwork (OPN), PSA is a leading provider of project strategy & planning, solution selection, integration and implementation of Oracle Utilities applications such as Work & Asset Management (WAM). PSA’s team is proud to be Certified Reliability Leaders (CRL) and ISO 55000 accredited under the Association of Maintenance Professionals. Visit http://www.ConsultPSA.com to learn more about how PSA is changing the way utilities value their assets.

Contact Info
Red Clay Consulting
Natalia Agrela
Business Development Manager
470-891-1439
agrela@redclay.com

Dec. 30, 2015 – Atlanta-based Red Clay Consulting, a Gold level member of Oracle PartnerNetwork (OPN), announced today that it recently achieved OPN Specialized status for Oracle Utilities Smart Grid Gateway (SGG).

To achieve OPN Specialized status, partners must meet a stringent set of product-specific competency and business requirements that are based on the needs and priorities of the customer and partner community. By achieving a specialized distinction, Red Clay Consulting has been recognized by Oracle for its expertise in delivering services specifically around Oracle Utilities Smart Grid Gateway through competency development, business results and proven success.

“We are very proud of this Specialization achievement,” says Paul Marnell, Red Clay Managing Partner. “It reflects our continued commitment to Oracle Utilities technologies and the skills of our people.”
For more information, please visit http://www.redclay.com.

About Red Clay Consulting

Founded in 2001, Atlanta-based Red Clay Consulting is a leading systems integration and consulting firm in the energy and utilities industry. Red Clay is a Gold Level member of Oracle PartnerNetwork (OPN) and implements enterprise solutions based on the Oracle Utilities framework. Red Clay is ambitiously led with integrity by industry experts who are proud to manage a team of dedicated, driven, and enthusiastic employees. Visit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees, and our company.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success.

Trademarks

Oracle is a registered trademark of Oracle and/or its affiliates.

Contact Info
Red Clay Consulting
Natalia Agrela
Business Development Manager
470-891-1439
agrela@redclay.com

Dec. 2, 2015 –  Atlanta-based Red Clay Consulting announced today that the Ontario Independent Electricity System Operator (IESO) has successfully implemented Oracle Utilities Load Profiling and Settlement to produce settlement ready data for Ontario’s wholesale electricity market.

The solution uses Oracle Utilities Load Profiling and Settlement to validate, estimate and edit (VEE) 5-minute interval meter data collected from the IESO’s wholesale meters and calculates settlement aggregation data for over 2,300 delivery points within Ontario. Red Clay Consulting configured a user interface which provides IESO users with the capability to VEE metered data, and to configure and model delivery points and calculations prior to their promotion to production. The solution also includes web services which provide the stakeholder market participants access to their metered and totalized data.

“Oracle Utilities Load Profiling and Settlement provides the IESO with a commercial off-the-shelf solution that can be configured to meet our specific needs,” said Richard Zaworski, Manager, Meter Data Management at IESO. “Red Clay’s expertise with this Oracle Utilities’ solution and experience implementing similar projects, gave the IESO the confidence that the team can deliver a quality solution to meet our needs. We are extremely satisfied with the end result, which has provided us a platform for growth.”

According to Karan Singh, Managing Director at Red Clay Consulting, “IESO recognized that Oracle Utilities Load Profiling and Settlement was an extremely flexible and versatile product that would accommodate the IESO’s current requirements while providing them with a platform that they can build upon to incorporate future business needs. Red Clay clearly demonstrated that our experience and knowledge of the Settlement process in Ontario and ability to configure Oracle Utilities Load Profiling and Settlement based on IESO’s specific requirements was critical in the success of this project. IESO had some extremely complex requirements around aggregation of usage data and the User Interface experience for both internal and external market participant users. IESO and Red Clay’s resources worked well together in delivering an ideal solution for the Ontario market.”

The Oracle Utilities’ solution was selected in May 2013.

For more information, please visit http://www.redclay.com.

About Red Clay Consulting

Founded in 2001, Atlanta-based Red Clay Consulting is a leading systems integration and consulting firm in the Energy and Utilities Industry. Red Clay is a Gold level member of Oracle PartnerNetwork (OPN) and implements enterprise solutions based on the Oracle Utilities framework. Red Clay is ambitiously led with integrity by industry experts who are proud to manage a team of dedicated, driven, and enthusiastic employees. Visit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees, and our company.

About the Independent Electricity System Operator (IESO)

Effective January 1, 2015, the Ontario Power Authority and the Independent Electricity System Operator amalgamated into a new organization. The amalgamation was effected by amendments to the Electricity Act, 1998, S.O. 1998, c.15, Sched. A enacted under Schedule 7 to the Building Opportunity and Securing Our Future Act (Budget Measures), 2014. Both predecessor entities were continued as one not-for-profit corporation without share capital operating under the name “Independent Electricity System Operator” (“IESO”). The IESO reports to the Ontario Legislative Assembly through the Minister of Energy and is licensed and regulated by the Ontario Energy Board. The IESO is responsible for ensuring an adequate, long-term supply of electricity for Ontario, as well as operating the electricity market and directing the operation of the bulk electrical system in Ontario.

Trademarks

Oracle is a registered trademark of Oracle and/or its affiliates.

Contact Info:

Red Clay Consulting

Susanne Wagner
Managing Director Operations
678-445-3770
wagner@redclay.com

IESO

Richard Zaworski
Manager, Meter Data Management
905-855-6458
richard.zaworski@ieso.ca

This fall, Red Clay Cares continued its support of Camp Twin Lakes (CTL) by volunteering last week to help process credit card payments for the Partner Card – CTL’s biggest fundraiser.  In September, Red Clay volunteers helped prepare packets for vendors throughout the area who sold the Partner Card.

Camp Twin Lakes is an Atlanta-based nonprofit that sponsors camps and other programs for medically fragile children and their families, to learn more go to Learn more at http://www.camptwinlakes.org/.  This is Red Clay’s third year supporting Camp Twin Lakes. #RedClayCares