Red Clay Consulting and Accelerated Innovations Partner to Enhance Customer Experience

Pushing the boundaries for how utilities communicate with their customers

ATLANTA, GA – March 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces a partnership with Accelerated Innovations, the premier consumer-engagement portal provider for utilities across North America, to deliver an integrated end-to-end customer experience solution for utilities.

Accelerated Innovations is a software solutions company focused on empowering utilities to lead the transition to full digital customer service. Accelerated Innovations offers a SaaS software platform, MyMeter®, delivering digital customer engagement functionality for utilities – enabling customers to see exactly how their water and energy dollars are being spent. MyMeter® allows people and businesses to make informed choices which add up to have a positive impact on not only pocketbooks but on the environment itself.

For more than 20 years, Red Clay Consulting has worked on the front lines of technological innovations as a solutions implementer (SI) to lead digital utility transformations. Red Clay is committed to their customer’s digital strategy and customer experience needs, focusing on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.

Red Clay and Accelerated Innovations are partnering to deliver a fully integrated, pre-built customer experience solution to enable the seamless flow of utility data. The two organizations have successfully integrated MyMeter® on the Oracle Customer to Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS) customer information system platform.

“Utilities with MyMeter have a customer base that are more engaged with the factors driving their energy and water use, more likely to use self-service and digital channels, and more likely to be aware of all of the utility programs and offers that can best meet their needs,” said Josh Headlee, CEO of Accelerated Innovations. “Red Clay’s utility industry expertise will be an invaluable resource as we partner to provide a fully integrated platform to more utility customers.”

MyMeter is a complete digital customer service solution with instantly configurable modules for consumer program signup, messaging and alerts, bill pay, efficiency benchmarking and much more. Red Clay and Accelerated innovations will deliver a solution that creates informed and engaged customers, offers analytics that turn meter data into actionable customer insights, and provides billing flexibility.

“Accelerated Innovations is a critical partner for Red Clay, enabling our utility clients to enhance and expand each touch point with their customers,” said Paul Marnell, CEO of Red Clay Consulting. “By investing in customer experience technology from Accelerated Innovations, our clients have seen increased customer satisfaction, lowered support costs, and the path towards revenue diversification.”

This news comes on the heels of Red Clay’s acquisition of a customer experience-focused consulting team – committed to the design, deployment, and performance of customer experience solutions.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

About MyMeter:

MyMeter, a fully hosted software solution, is the consumer engagement portal for 108 electric, water and gas utilities across North America offering a complete suite of self-service functions from rate analysis and comparison to outage and leak notifications and full-service bill pay. MyMeter is a product of Accelerated Innovations, LLC.  For more information, visit https://acceleratedinnovations.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Consulting Partners with the Region of Peel to Digitize Customer Account Interactions

Offering Self Service Capabilities through the Integration of their Billing System and a User-Friendly Customer Portal

ATLANTA, GA – February 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces a partnership with the Region of Peel as they integrate their billing system with a Customer Portal to further create simplified engagements with their end-users.

The Region of Peel is a municipality in the Greater Toronto Area. It consists of three municipalities to the west and northwest of the city of Toronto: the cities of Mississauga and Brampton, and the town of Caledon. The Region of Peel provides safe, high-quality drinking water to over 335,000 utility customers throughout Peel every day.

The Region of Peel and Red Clay recently partnered to complete the implementation of Stormwater billing within Oracle Utilities Customer Care & Billing (CC&B) solution for the City of Brampton. The Stormwater billing project has enabled the region to bill and collect revenue for Stormwater services.

The Region of Peel and Red Clay are now joining forces on an implementation that will provide a portal for the region’s customers to access billing information, create requests, and make move-in inquiries that will be logged and generate new customer contacts in CC&B.

“Once live, we will provide our customers with simplified self-service capabilities that allow them to self-enroll in our portal, and in turn view financial history, receive online paperless bills, and make customer service inquiries,” said Peter Parsan, Director of IT Solutions for Service Excellence and Innovation at the Region of Peel. “Red Clay team members have been able to utilize their knowledge of our CC&B environment and industry best practices for a successful project.”

To support the CC&B to Customer Portal implementation, Red Clay has developed multiple integrations that streamline system processes, such as enrollments and disenrollment, account extracts, portal bill print extracts, meter read requests, customer inquiries, account history extracts, and online payments.

“We are excited to work alongside the Region of Peel as they continue to optimize their day-to-day business processes and further modernize how their customers interact with the utility,” said Paul Marnell, CEO of Red Clay Consulting. “The Customer Self Service integration will allow the Region of Peel’s customers to easily make requests and payments through various methods within the portal, further remaining at the forefront of utility innovation to enhance the customer experience.”

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients with innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Acquires Customer Experience Focused Consulting Team

Committed to the design, deployment, and performance of CX technologies

ATLANTA, GA – August 17, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces the acquisition of a dedicated Oracle Utilities Customer Experience (CX) consulting team.

This announcement is indicative of Red Clay’s commitment to their customer’s digital strategy needs with a focus on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.  Supporting their dedication to Oracle Utilities applications, this team of consultants brings together years of project experience, credentials across the entire CX suite of products and is on the back of a successful go-live launch for a large electric utility customer.

The acquisition will enable Red Clay to broaden its offerings to the market and bring proven and experienced leadership to its customer’s CX roadmap while supporting Oracle’s alignment in the North American marketplace.

“The timing and decision for this acquisition is at a critical point for Red Clay and its customers,” said Paul Marnell, CEO of Red Clay Consulting. “Having successfully launched a CX program fully integrated to Oracle’s metering and billing platform for our customer we can proceed with the confidence and evidence for the rest of the market.”

As the Utility industry faces growing challenges related to customer expectations, declining revenue, and a myriad of climate related issues the need for effective and efficient customer relationships only increases. Strategies to manage new products and services to new and existing customers, program execution, and more intimate commercial/industrial style pursuits all fall in the realm for technology enablement. Augmenting traditional customer-service and account management techniques with digital touchpoints becomes a must-have component of any Utilities’ digital transformation. It is to this end that Red Clay has maintained a position in the forefront of leadership through the design and deployment of Customer Experience technologies for its customers.

“Our newly acquired CX consulting team has proven their common approach to the success and dedication of enabling customers to utilize industry leading CX tools from Oracle,” said Michael Cocroft, Chief Strategy Officer at Red Clay. “The culture and goals of the team are a perfect fit within Red Clay – combining to leverage successful digital transformations.”

This announcement comes on the heels of Red Clay’s successful go-live of the first ever single instance cloud implementation of the Oracle Utilities Solution containing the entire suite of Oracle CX applications. Creating a fully integrated solution that allowed their utility partner to manage their entire customer base and extensive portfolio of products and services under one unified platform.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Consulting Supports Colorado Springs Utilities Meter Data Management System Implementation

Maximizing the Value of Advanced Metering Infrastructure (AMI)

ATLANTA, GA – July 28, 2021 – Red Clay Consulting, a solutions implementer that helps utilities modernize through technology solutions and a highly recognized member of Oracle Partner Network, announces the successful implementation of an Oracle Utilities Meter Data Management (MDM) system at Colorado Springs Utilities.

Meter Data Management refers to software that performs storage for the vast amount of data generated by smart metering systems. Oracle Utilities MDM gathers and processes data from any type, variety, or brand of device. The application loads, validates, stores, and formats the data in ways that facilitate business processes across multiple internal and external systems.

For generations, Colorado Springs Utilities has provided electricity, natural gas, water, and wastewater services to the Pikes Peak region. As a community-owned utility, its customers enjoy competitive prices, exceptional hometown service, responsible environmental practices, and a voice in how their utility operates.

In addition to implementing the MDM, Colorado Springs Utilities engaged Red Clay to provide AMI program management services to keep their AMI program on track with all disciplines operating as one team.

“We are proud to have partnered with the Colorado Springs Utilities team to implement an MDM system that will continue to grow and evolve with the utility,” said Paul Marnell, CEO of Red Clay Consulting. “To have three major utility services, water, gas and electric, go-live simultaneously is a significant accomplishment and a great testament to the work of Colorado Springs Utilities and the Red Clay team.”

Together, Red Clay and Colorado Springs Utilities have implemented a system that is currently processing reads from more than 600,000 devices, including gas, water and electric meters. The two organizations have integrated with more than 20 disparate systems to create an overall end-to-end AMI solution.

“Taking advantage of Red Clay’s expertise in the Advanced Metering Infrastructure field will help transform the way we work,” said General Manager of Customer Services, Melissa Richardson. “We will provide customers with a better overall experience. With the new meters, we’ll be able to provide additional usage data to customers to aid them in managing their utilities usage and leveraging our rate options to reduce their bills. Red Clay’s support has been essential to the success of this important part of our digital transformation.”

From data synchronization efforts, infrastructure support, innovative solution design, and customer business support, the Red Clay team has proven to be a true value-add partner to Colorado Springs Utilities. The new MDM system is a major milestone in the utility’s vision for a flexible, modern customer experience and business-process automation.

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About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Focused solely on the utility industry and Oracle Utilities Solutions, Red Clay advises, delivers, and manages technical and business solutions for Customer to Meter processes. Red Clay enables innovation that transforms how utilities work and their customer’s experiences. For more information, visit https://redclay.com/.

 

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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New Services from Red Clay Expand Value for Utility Customers

Indicative of their commitment to supporting and guiding customers during every stage of their Oracle Implementation Journey

ATLANTA, GA – May 4, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, formally introduces Advisory Services, Operations as a Service, and Red Clay University offerings as part of their continued commitment and focus on Oracle Utilities solutions.

“These three offerings represent a maturity of our services and are truly unique for a company of our size and target market. We very thoughtfully developed each, and they have been in place at a number of our clients. These offerings were not designed as products but as tools our customers could leverage for their digital transformations,” said Michael Cocroft, Red Clay Chief Strategy Officer.

Utility customers often need additional support and guidance during different stages of their Oracle implementation and project journeys. When complex problems are clearly understood, a leadership team’s ability to derive insight and draw conclusions is unlocked. Red Clay’s senior leaders are skilled in breaking down intricate details and effectively communicating the issues and available options. John Zenyuh, Director of PMO and Delivery Operations said, “We have pulled on decades of experience to develop advisory services that directly address the needs of our customers. Program leadership, technology roadmaps for Oracle Utilities adoption, and our quality assurance processes are all tested and proven.”

Red Clay University currently features four key tracks to help customers succeed: Customer to Meter (C2M), Field Service Cloud (OFSC), Meter Data Management (MDM), and Customer Care and Billing (CC&B). “We have developed educational tracks providing focused training in the areas that are most important for in-house staffs to fully embrace. Developed over many implementations, the training tracks are available exclusively from Red Clay,” said Managing Director of Professional Services Leeanna Gonzalez.

Red Clay’s Operations as a Service (OaaS) complements internal IT staff, superusers, SMEs, business analysts, testing gurus, report writers, and other key team members. Our OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support dictated by client needs. The benefits of OaaS include a predictable cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere. Red Clay Director of Shared Services Jeannie Sargent states, “Everyone the customer interacts with is an Oracle Utilities expert. There is no first level, second level, and so on. Our customers have true 24/7/365 expert support.”

“We don’t launch new offerings until they are proven. Our steady growth in the utilities space over the last 20 years creates a solid platform for this innovation,” says CEO Paul Marnell. “We are the premier choice. Careful and committed, we are able to go beyond customer expectations and provide a new breed of implementation service.”

Red Clay is launching these new service offerings in conjunction with this week’s Virtual Oracle Utilities User Group (OUUG) Conference. Red Clay’s revamped website details the new offerings.

About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Focused solely on the utility industry and Oracle Utilities Solutions, Red Clay advises, delivers, and manages technical and business solutions for Customer to Meter processes. Red Clay enables innovation that transforms how utilities work and their customer’s experiences. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Consulting Expands Business Development Team

Welcoming Saurabh Parashar and Zach Robinson as Directors of Business Development

ATLANTA, GA – January 28, 2021 – Red Clay Consulting, a solutions implementer that helps utilities modernize through technology solutions and a Gold level member of Oracle Partner Network, announces the additions of Saurabh Parashar and Zach Robinson as directors of their expanding business development team.

Saurabh Parashar brings more than 20 years of experience spanning across business development, customer experience management, and IT operations. Saurabh has sold, transitioned, and led operations for Fortune 500 and FTSE 50 companies. Prior to joining Red Clay, Saurabh was with HCL, where he led the effort to expand the company’s presence in the energy and utilities domain. He was responsible for business development strategy, go-to-market, revenue acquisition, penetration, and retention for major enterprise accounts.

Zach Robinson, a former U.S. Naval Officer, joins Red Clay having numerous years of experience in business development roles with Siemens, ranging from account representative to sales manager. Most recently, Zach was a member of Oracle Utilities, where he covered new and existing utility accounts throughout Florida and the Caribbean, primarily focused on customer information systems (CIS), and meter data management (MDM) product offerings.

“As Red Clay pursues our ambitious growth strategy, we remain committed to ensuring our clients conclude each project ready to maximize their solution investment and continue evolving into more innovative utilities,” said Lynne Powers, executive director at Red Clay Consulting. “Zach and Saurabh’s depth of industry experience and skills will be invaluable to our team as we continue to expand our footprint, and lead customers through utility transformations.”

About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Focused solely on the utility industry and Oracle Utilities Solutions, Red Clay advises, delivers, and manages technical and business solutions for Customer to Meter processes. Red Clay enables innovation that transforms how utilities work and their customer’s experiences. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Consulting hires Trevor Martin as Director of Client Services, Izzet Cervera as Director of Advisory Services

ATLANTA, GA – June 3, 2020 – Red Clay Consulting, a solutions implementer that helps utilities modernize through technology solutions and a Gold level member of Oracle Partner Network, announced the hires of Trevor Martin as the director of client services, and Izzet Cervera as director of advisory services.

Martin, a utility industry veteran with over 30 years of experience, is assuming responsibilities to lead client relationship management and program management. Most recently, Trevor served as the engagement executive and client partner for Bridge Energy Group, where he managed key accounts in the utility transmission and distribution sector. Trevor’s experience also includes roles as a senior manager at IBM and Infosys and SVP at LODESTAR Corporation, where he played a key role in expanding their utility software products and services.

Izzet Cervera joins the delivery team as the director of advisory services. Izzet has over fifteen years of experience in the implementation of CIS solutions across the globe. She joins us from Oracle where she was the delivery director for the customer solution practice for the EMEA region. At Red Clay, Izzet will advise key CIS customers through transformational programs while bringing innovation to the overall delivery model.

“We are so excited to bring both Trevor and Izzet on board at Red Clay” said Lynne Powers, Executive Director at Red Clay Consulting. “Trevor brings years of industry leadership experience which will continue to expand Red Clay’s position in utility transformation projects. Izzet’s deep solution knowledge and vast, global customer experiences will help strengthen our position as a top Oracle Utilities implementer.”

About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Red Clay Consulting is a Gold level Oracle partner and solutions implementer that leads clients through utility transformation, leveraging Oracle Cloud Utilities Solutions and backed by a zero-fail reputation. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Las Vegas Valley Water District Selects Red Clay Consulting for Oracle Utilities Upgrade

Customer information and meter data management system will support superior service, resource conservation and process automation

ATLANTA, GA – April 2, 2020 – Red Clay Consulting (RCC), an implementer and system integrator that helps utilities modernize through technology solutions, and a Gold level member of Oracle PartnerNetwork (OPN), announced that Las Vegas Valley Water District (LVVWD) has chosen RCC to lead the upgrade to Oracle Utilities Customer to Meter. LVVWD is a not-for-profit utility that provides reliable, high-quality water service to 1.5 million people within the Las Vegas metropolitan area and surrounding areas.

LVVWD’s upgrade to the latest Oracle Utilities Customer to Meter will equip it with an industry-leading customer information system (CIS) and meter data management system (MDMS) in one complete solution. As such, it will be able to simplify the meter-to-cash-to-customer process, link customer and meter data seamlessly, and reduce platform costs. As the system integrator, RCC is responsible for ensuring LVVWD maximizes the use of Oracle Utilities Customer to Meter to meet its organizational goals of delivering superior service and customer data insights, resource conservation and efficiency, as well as improved process automation.

“We continually work to implement innovative ways to enhance our customer service capabilities and expand the service provided to our customer base,” said Alisa Mann, LVVWD director of customer care and field services. “Customer-to-Meter integration allows us take a leap forward in providing greater services to our customers.”

“Oracle Utilities Customer to Meter will help LVVWD harvest the value of their AMI investment and enhance the customer experience,” said Paul Marnell, CEO at Red Clay Consulting. “We’re proud to support LVVWD’s initiatives to leverage an industry-leading technology on their journey to becoming more nimble and digital.”

“The relationship between utilities and customers is transforming from a one-way, billable account into a true partnership,” said Creighton Oyler, vice president, Strategy/Alliances and Channels, Oracle Utilities. “By leveraging Oracle Utilities Customer to Meter, utilities such as LVVWD, can modernize to enhance their customer relationships, drive greater business value and meet the demands of the new, customer-centric utility economy.”

About Red Clay Consulting
As utilities navigate digital transformation, they require expert partners committed to their success. Red Clay Consulting leads utility modernization with innovative technology solutions backed by deep consulting expertise and a zero-fail reputation. Red Clay is a Gold level Oracle partner and systems integrator with a sole focus on preparing utilities for a more digitized tomorrow. For more information, visit https://redclay.com/.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

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Red Clay Consulting Recognized as One of Atlanta’s Healthiest Employers

Atlanta, Georgia. Red Clay Consulting was named one of Atlanta’s Healthiest Employers at a May 2nd luncheon and awards ceremony. The Healthiest Employers Awards, sponsored by the Atlanta Business Chronicle, were held on the Rooftop Terrace at Ponce City Market. Companies were recognized for their commitment to the overall wellbeing of their employees and their leadership in creating a healthy workforce. An assessment measuring six wellness categories was completed by companies and used to determine winners.

Susanne Wagner, Managing Director of Operations, stated, “I am proud of Red Clay’s investment in employee wellbeing. Wellness is baked into our culture and the benefits are tangible. We are honored to receive this recognition as validation of our efforts and outcomes.”

Red Clay Wellness approaches employee wellbeing holistically, focusing on physical, social, emotional, and mental wellbeing. Programs are based on employee feedback, and a wellness committee composed of interested employees helps guide initiatives.

According to Laura Gaines, Employee Engagement Specialist, “Red Clay cares deeply about employee wellbeing and uses the wellness program to support employees personal and professional goals and growth.”

ABOUT RED CLAY CONSULTING 
Red Clay, a leading business and technology consultancy for utilities, delivers superlative solutions in the areas of customer experience and billing, meter data management, field services, commercial billing, load profiling and settlement, and security. Red Clay offers advisory and implementation services, as well as robust managed services and training services offerings to position your utility for success every step of the way. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: redclay.com

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Water Utilities Can Now Tap Red Clay and Oracle to Modernize Operations

LEADING CLOUD TECHNOLOGY AND PROVEN INDUSTRY EXPERTISE PROVIDES WATER UTILITIES THE FOUNDATION FOR IMPROVED SMART CITY AND CUSTOMER SERVICE INITIATIVES

UTILITY MANAGEMENT CONFERENCE

Nashville, Tenn. – March 5, 2019 – Water utilities have the critical responsibility of delivering reliable, safe water for each and every customer. But while many utilities remain laser-focused on delivering on this promise today, they lack an agile meter-to-cash system that will effectively meet changing market demands and customer expectations moving forward. Providing a cost-effective solution to help water utilities meet their transformation goals, Red Clay Consulting and Oracle Utilities announced a comprehensive new business and technology offering.

This innovative solution offers a standardized configuration based on real-world experiences and industry best practices needed to help water and wastewater utilities modernize their customer-facing operations, prepare for Advanced Metering Infrastructure rollouts, and drive greater operational and customer value from metering and cross-organizational data sources.

With this new level of intelligence, water utilities can better understand customer behaviors and offer suggestions to lower consumption and costs; more easily identify possible leaks; provide insights for wider smart city and conservation efforts; help city governments identify unlawful squatting, and more.

The solution is powered by Oracle Utilities Customer Cloud Service (CCS), which combines the industry- leading billing and customer service capabilities of Oracle Utilities’ Customer Care and Billing (CC&B) with advanced analytics and meter data management (MDM) in a single Software as a Service (SaaS) solution. This technology foundation is backed by Red Clay’s full suite of unique managed services geared to drive business transformation, organizational change management, and security; along with proven industry templates and accelerators needed for water utilities to speed modernization efforts.

“Water utilities are at a critical point in their modernization efforts where many utilities are finding that their current systems are expensive to maintain, lack the security protocols to protect customer data, and do not allow for the expansion of customer self-service initiatives,” said Maria DeChellis, director of marketing and industry strategy at Red Clay. “Red Clay and Oracle bring decades of dedicated experience in utilities to the table, ensuring each client has a holistic plan for business transformation that can make their vision a reality today.” Red Clay is a Gold level member of Oracle PartnerNetwork (OPN).

The offering also includes Oracle Utilities Digital Self Service, enabling utilities to offer customers real-time account insights and self-service capabilities that can reduce complexity throughout the billing process, increase data accuracy, and reduce the cost to serve through real-time automation. Extending this modern customer service to the field, the inclusion of Oracle Field Service Cloud allows utilities to leverage their ever- increasing amounts of data to solve business challenges faster. For example, they will be able to get crews out quickly in the case of a water leak. Built on the Oracle Cloud, these solutions offer automated patching, upgrades, and security features – freeing up valuable utility resources.

“Water utilities are currently at a crossroad, facing aging infrastructure, regulatory mandates, and increasing customer expectations,” said Creighton Oyler, vice president of alliances at Oracle Utilities. “The rise of smart water meters will create great opportunity but also adds complexity for the industry. By combining the technology and industry expertise of Oracle and Red Clay, we are giving water utilities powerful solutions to tackle these industry changes while creating efficient and more customer-focused operations.”

MORE INFORMATION

ABOUT RED CLAY CONSULTING
Red Clay, a leading business and technology consultancy for utilities, delivers superlative solutions in the areas of customer experience and billing, meter data management, field services, commercial billing, load profiling and settlement, and security. Red Clay offers advisory and implementation services, as well as robust managed services and training services offerings to position your utility for success every step of the way. Red Clay’s unparalleled experience, expertise, and execution fuel project success. To learn more about Red Clay, visit: redclay.com

ABOUT ORACLE
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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