Offering Operations as a Service to support day-to-day billing processes

ATLANTA, GA – June 13, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top-tier Oracle solutions implementer, today announces a partnership with a large southern electric and natural gas supplier to provide Oracle Utilities Meter Solutions v1 Operations as a Service (OaaS) support for their Billing Component and Energy Information Platform to support their billing process

The Utility is a Fortune 500 integrated energy company engaged primarily in electric power production and retail distribution operations across several southern states. The Utility supports 3 million electric and over 200,000 natural gas customers in the region.

With Oracle Utilities Meter Solutions v1 reaching end of support from Oracle, the Utility found themselves in need of a partner to support the system. They selected Red Clay as a partner because of their demonstrated commitment to their customers, deep understanding of the utility business, and ability to provide ongoing support to a critical business application.

Another critical factor in their selection of Red Clay was Red Clay’s long history with Lodestar, the predecessor application to Oracle Utilities Billing Component. Red Clay has a long history of supporting Lodestar clients like EnerNOC, Exelon, Georgia System Operations, IESO, Knoxville Utilities Board, North American Energy Solutions, Praxair, San Diego Gas and Electric, and TransAlta Corporation. This history makes Red Clay uniquely qualified to support the Utility’s Oracle Utilities Meter Solutions, including Billing Component, Energy Information Platform, and Load Profile and Settlement.

Red Clay Consulting will provide application support for the Utility’s Oracle Utility Billing Cloud and Oracle Utilities Information Platform. To reduce system risk, Red Clay will provide an assessment of their rules language. Red Clay will also expand the knowledge of the Utility’s internal team through knowledge transfer. Red Clay team members will advise the Utility on what capabilities are available, best practices, and how to achieve the most benefit from their solutions.

The Utility was seeking a long-term partner who would contribute to their organizational success through a deep understanding of their systems while easily blending into their project team. They selected Red Clay to support their teams because of the valuable industry expertise Red Clay brings to the table to tackle transformations that optimize the Utility’s business processes.

Through their OaaS partnership with Red Clay, the Utility will have access to Red Clay’s system experts to ensure continuity for a mission-critical application.

Red Clay’s Operations as a Service offering complements internal IT staff, subject matter experts, business analysts, testing specialists, report writers, and other key team members. The OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support custom-tailored by unique client needs. The benefits of OaaS include a formalized cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere.

“Everyone at Red Clay our customers interact with is an Oracle Utilities expert,” said Jeannie Sargent, Red Clay Director of Shared Services. “There is no first level, second level, and so on. Our customers have true 24/7/365 expert support.”

 

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients with innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Rob Parashar
Red Clay Consulting, Inc.
www.redclay.com
Saurabh.parashar@redclay.com

Demonstrating the ability to take Energy and Water clients to the Oracle Cloud

ATLANTA, GA – June 6, 2022 –

We are thrilled to announce that Red Clay has become the first Oracle Partner to achieve Oracle Customer Cloud Service Certification!

This achievement marks a milestone and continues our long history of “first-to-market” in the Oracle community. Red Clay was the first Oracle Partner to become Smart Grid Gateway certified, the first to implement C2M, and now the first partner to implement Customer Cloud Service (CCS).

To earn this honor, Red Clay staff obtained multiple individual credentials across a range of disciplines and demonstrated company-wide excellence with a successful CCS implementation. This certification further solidifies Red Clay’s position as a trusted technology partner to the utility industry – with the expertise to implement CCS, a system that includes a market-leading Oracle Energy and Water Customer Care and Billing and Meter Data Management.

 

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Saurabh Parashar
Red Clay Consulting, Inc.
www.redclay.com
Saurabh.Parashar@redclay.com

A monumental step in one water utility’s roadmap to improve customer experience and address resource scarcity

ATLANTA, GA – May 18, 2022 –

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces the successful go-live with a large southwestern water utility of their Oracle Utilities Customer to Meter (C2M) system. Oracle C2M brings together market-leading customer care and metering in one solution, running on one database, accessed through one screen, delivering connected operations and more valuable connections with the Utility’s customers.
The client is a large water utility facing challenges including drought, resource scarcity, and increasing customer expectations.
To address these challenges and improve customer engagement, the Utility is turning to Advanced Metering Infrastructure (AMI). At the heart of this initiative is a project to upgrade to an integrated Meter Data Management/Customer Information System (MDM/CIS) platform that can help the utility leverage meter data to “connect the dots” across meter-to-cash-to-customer operations. The Utility’s connected-data foundation will address strategic customer and operational objectives, such as:

  • Empowering customers with better visibility into their accounts and usage
  • Intelligent customer engagement, communications, and program promotion
  • More accurate reads and billing through daily/hourly meter reads
  • Reducing field crew deployments and making service calls more efficient
  • Increasing conservation program performance through targeted communications and enforcement via meter data
  • Protecting revenue through data-enabled leak detection

In 2019 the Utility partnered with Red Clay Consulting to upgrade from Oracle Utilities Customer Care & Billing (CC&B) v2.4.3 to Oracle Utilities C2M. C2M enables the Utility to streamline the meter-to-cash-to-customer process, link customer and meter data seamlessly with no middleware, and reduce platform costs.
In addition to supporting functionality within C2M, Red Clay has worked with the Utility to understand their business intelligence requirements and analytics needs and developed KPIs, reports, and dashboards to support business decision making.
“We are proud to support our clients as they further realize the value of their AMI investment, and continue on their transformational customer experience roadmap,” said Paul Marnell, CEO of Red Clay Consulting. “This project go-live marks one of the largest implementations of C2M for an AMI water utility known to date.”
This C2M implementation by Red Clay allows for a significantly smoother transition for the Utility’s current Advanced Metering Infrastructure (AMI) rollout. With this scalable solution, the Utility can now gather real-time, actionable data across the utility to support analytics, field service automation, alerts & events, optimize billing processes, improve customer engagement, and support conservation through leak notifications and service rule education.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Saurabh Parashar
Red Clay Consulting, Inc.
www.redclay.com
Saurabh.Parashar@redclay.com

Generating actionable data to enhance billing processes

ATLANTA, GA – May 6, 2022 –

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, today announces a partnership to support the upgrade of a large public utility’s existing billing system.

The client is a nonprofit public utility that provides wholesale electric, water, and transmission services to cities and electric cooperatives, helping fuel one of the nation’s fastest-growing regions. As the primary wholesale provider of electricity in the region, this utility currently serves more than 30 city utilities and electric cooperatives.

The utility is currently using the Oracle Utilities Billing Component 1.6 (formerly Lodestar) as their rate calculation engine and the Energy Information Platform component as their customer web portal for the presentment of invoices and for access to supporting information. The utility has used their current system to generate and present invoices to their wholesale and transmission customers for more than 20 years. Oracle is ending support for this legacy billing system in 2022, and the utility sought to procure a market-based solution to replace the end-of-life billing system and the customer portal. They are upgrading their existing billing systems to the Oracle Utilities Customer Cloud Service.

The utility elected to migrate to a cloud solution to keep their technology current and maintain technical and security currency that is not possible in an on-premises environment. Oracle Utilities Customer Cloud Service is a fully SaaS solution that enables business agility and innovations, provides security, risk reduction and stability and reduces the burden on Information Technology departments so a utility’s focus can remain on the customer.

“We are excited to work alongside our partners as they embark on this upgrade that will provide their wholesale electric customers with reliable, cost-effective power,” said Paul Marnell, CEO of Red Clay Consulting. “Their upgrade to the cloud reduces both capital and operating costs, powerfully supports data security, and provides the ability to keep pace with technology and improve operational flexibility.”

The Oracle Utilities Customer Cloud Service provides access to specific billing capabilities and supporting billing-related functions such as managing device information, managing billing-related measurement and device event data, and configuration of rating and billing.

This project began in January 2022 and will go live in the first quarter of 2023.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Saurabh Parashar
Red Clay Consulting, Inc.
www.redclay.com
Saurabh.Parashar@redclay.com

Elevating customer service and engagement through the Enhanced Meter Project

ATLANTA, GA – April 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, announces their support of the City of Columbus Department of Public Utilities’ Enhanced Meter Project to remotely manage meter readings and provide expanded services for customers. As part of this project, Red Clay Consulting implemented Oracle Utilities Customer Cloud Service (CCS), Oracle’s meter-to-cash SaaS solution.

The City of Columbus Department of Public Utilities (CDPU) provides water to more than 1.3 million customers. CDPU has approximately 300,000 water meters and 16,000+ electric meters across its service area. Utilities today are faced with a myriad of challenges and demands from an increasingly connected customer base. To meet the evolving needs of their customers, CDPU was searching for a metering platform that would empower them with the tools and analytics to provide superior customer service and improve operational efficiencies.

In October 2020, CDPU partnered with Red Clay Consulting and Sensus, a Xylem brand, as part of their Enhanced Meter Project (EMP) to deploy advanced metering infrastructure (AMI) and Meter Data Management (MDM). The technology upgrade will accurately measure water and electricity consumption, improve operational efficiencies, and provide expanded services for customers. Through this project, CDPU is:

  • Enabling informed customer engagement, communications, and program promotion
  • Gaining operational efficiencies from improved data quality
  • Reducing field crew deployments and making service calls more efficient
  • Protecting revenue through data-enabled leak detection and awareness of meter conditions

“The Enhanced Meter Project will empower our water and power customers with better visibility into their account usage, help us to achieve greater operational efficiency as a department, and improve accuracy and transparency of customer communications,” said Kevin Knisley, the EMP project coordinator with the city’s Division of Water. “We selected Red Clay as our partner based on their extensive industry experience and understanding of best practices as we manage our future-state roadmap.”

Red Clay was responsible for a critical piece of EMP, implementing Oracle Utilities Customer Cloud Service (CCS), Oracle’s SaaS meter-to-cash solution, integrated with the Sensus Regional Network InterfaceTM (RNI). With this solution set, deployed in February 2022, CCS provides CDPU’s with accurate AMI water and electric usage data for customer billing and actionable insights based on meter events in CDPU’s service territory.

“The team at the City of Columbus Department of Public Utilities has been quick to innovate and find new ways of gaining value out of their AMI investment,” said Paul Marnell, CEO of Red Clay. “The successful go-live of Customer Cloud Service to support the AMI rollout is a key milestone of the Enhanced Meter Project.”

EMP efforts continue, with efforts to deploy additional CCS capabilities and achieve further benefits realization for CDPU and its customers later this year.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

Pushing the boundaries for how utilities communicate with their customers

ATLANTA, GA – March 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces a partnership with Accelerated Innovations, the premier consumer-engagement portal provider for utilities across North America, to deliver an integrated end-to-end customer experience solution for utilities.

Accelerated Innovations is a software solutions company focused on empowering utilities to lead the transition to full digital customer service. Accelerated Innovations offers a SaaS software platform, MyMeter®, delivering digital customer engagement functionality for utilities – enabling customers to see exactly how their water and energy dollars are being spent. MyMeter® allows people and businesses to make informed choices which add up to have a positive impact on not only pocketbooks but on the environment itself.

For more than 20 years, Red Clay Consulting has worked on the front lines of technological innovations as a solutions implementer (SI) to lead digital utility transformations. Red Clay is committed to their customer’s digital strategy and customer experience needs, focusing on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.

Red Clay and Accelerated Innovations are partnering to deliver a fully integrated, pre-built customer experience solution to enable the seamless flow of utility data. The two organizations have successfully integrated MyMeter® on the Oracle Customer to Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS) customer information system platform.

“Utilities with MyMeter have a customer base that are more engaged with the factors driving their energy and water use, more likely to use self-service and digital channels, and more likely to be aware of all of the utility programs and offers that can best meet their needs,” said Josh Headlee, CEO of Accelerated Innovations. “Red Clay’s utility industry expertise will be an invaluable resource as we partner to provide a fully integrated platform to more utility customers.”

MyMeter is a complete digital customer service solution with instantly configurable modules for consumer program signup, messaging and alerts, bill pay, efficiency benchmarking and much more. Red Clay and Accelerated innovations will deliver a solution that creates informed and engaged customers, offers analytics that turn meter data into actionable customer insights, and provides billing flexibility.

“Accelerated Innovations is a critical partner for Red Clay, enabling our utility clients to enhance and expand each touch point with their customers,” said Paul Marnell, CEO of Red Clay Consulting. “By investing in customer experience technology from Accelerated Innovations, our clients have seen increased customer satisfaction, lowered support costs, and the path towards revenue diversification.”

This news comes on the heels of Red Clay’s acquisition of a customer experience-focused consulting team – committed to the design, deployment, and performance of customer experience solutions.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

About MyMeter:

MyMeter, a fully hosted software solution, is the consumer engagement portal for 108 electric, water and gas utilities across North America offering a complete suite of self-service functions from rate analysis and comparison to outage and leak notifications and full-service bill pay. MyMeter is a product of Accelerated Innovations, LLC.  For more information, visit https://acceleratedinnovations.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

Offering Self Service Capabilities through the Integration of their Billing System and a User-Friendly Customer Portal

ATLANTA, GA – February 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces a partnership with the Region of Peel as they integrate their billing system with a Customer Portal to further create simplified engagements with their end-users.

The Region of Peel is a municipality in the Greater Toronto Area. It consists of three municipalities to the west and northwest of the city of Toronto: the cities of Mississauga and Brampton, and the town of Caledon. The Region of Peel provides safe, high-quality drinking water to over 335,000 utility customers throughout Peel every day.

The Region of Peel and Red Clay recently partnered to complete the implementation of Stormwater billing within Oracle Utilities Customer Care & Billing (CC&B) solution for the City of Brampton. The Stormwater billing project has enabled the region to bill and collect revenue for Stormwater services.

The Region of Peel and Red Clay are now joining forces on an implementation that will provide a portal for the region’s customers to access billing information, create requests, and make move-in inquiries that will be logged and generate new customer contacts in CC&B.

“Once live, we will provide our customers with simplified self-service capabilities that allow them to self-enroll in our portal, and in turn view financial history, receive online paperless bills, and make customer service inquiries,” said Peter Parsan, Director of IT Solutions for Service Excellence and Innovation at the Region of Peel. “Red Clay team members have been able to utilize their knowledge of our CC&B environment and industry best practices for a successful project.”

To support the CC&B to Customer Portal implementation, Red Clay has developed multiple integrations that streamline system processes, such as enrollments and disenrollment, account extracts, portal bill print extracts, meter read requests, customer inquiries, account history extracts, and online payments.

“We are excited to work alongside the Region of Peel as they continue to optimize their day-to-day business processes and further modernize how their customers interact with the utility,” said Paul Marnell, CEO of Red Clay Consulting. “The Customer Self Service integration will allow the Region of Peel’s customers to easily make requests and payments through various methods within the portal, further remaining at the forefront of utility innovation to enhance the customer experience.”

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients with innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

Committed to the design, deployment, and performance of CX technologies

ATLANTA, GA – August 17, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces the acquisition of a dedicated Oracle Utilities Customer Experience (CX) consulting team.

This announcement is indicative of Red Clay’s commitment to their customer’s digital strategy needs with a focus on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.  Supporting their dedication to Oracle Utilities applications, this team of consultants brings together years of project experience, credentials across the entire CX suite of products and is on the back of a successful go-live launch for a large electric utility customer.

The acquisition will enable Red Clay to broaden its offerings to the market and bring proven and experienced leadership to its customer’s CX roadmap while supporting Oracle’s alignment in the North American marketplace.

“The timing and decision for this acquisition is at a critical point for Red Clay and its customers,” said Paul Marnell, CEO of Red Clay Consulting. “Having successfully launched a CX program fully integrated to Oracle’s metering and billing platform for our customer we can proceed with the confidence and evidence for the rest of the market.”

As the Utility industry faces growing challenges related to customer expectations, declining revenue, and a myriad of climate related issues the need for effective and efficient customer relationships only increases. Strategies to manage new products and services to new and existing customers, program execution, and more intimate commercial/industrial style pursuits all fall in the realm for technology enablement. Augmenting traditional customer-service and account management techniques with digital touchpoints becomes a must-have component of any Utilities’ digital transformation. It is to this end that Red Clay has maintained a position in the forefront of leadership through the design and deployment of Customer Experience technologies for its customers.

“Our newly acquired CX consulting team has proven their common approach to the success and dedication of enabling customers to utilize industry leading CX tools from Oracle,” said Michael Cocroft, Chief Strategy Officer at Red Clay. “The culture and goals of the team are a perfect fit within Red Clay – combining to leverage successful digital transformations.”

This announcement comes on the heels of Red Clay’s successful go-live of the first ever single instance cloud implementation of the Oracle Utilities Solution containing the entire suite of Oracle CX applications. Creating a fully integrated solution that allowed their utility partner to manage their entire customer base and extensive portfolio of products and services under one unified platform.

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About Red Clay Consulting

Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients innovative and proven solutions. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

Maximizing the Value of Advanced Metering Infrastructure (AMI)

ATLANTA, GA – July 28, 2021 – Red Clay Consulting, a solutions implementer that helps utilities modernize through technology solutions and a highly recognized member of Oracle Partner Network, announces the successful implementation of an Oracle Utilities Meter Data Management (MDM) system at Colorado Springs Utilities.

Meter Data Management refers to software that performs storage for the vast amount of data generated by smart metering systems. Oracle Utilities MDM gathers and processes data from any type, variety, or brand of device. The application loads, validates, stores, and formats the data in ways that facilitate business processes across multiple internal and external systems.

For generations, Colorado Springs Utilities has provided electricity, natural gas, water, and wastewater services to the Pikes Peak region. As a community-owned utility, its customers enjoy competitive prices, exceptional hometown service, responsible environmental practices, and a voice in how their utility operates.

In addition to implementing the MDM, Colorado Springs Utilities engaged Red Clay to provide AMI program management services to keep their AMI program on track with all disciplines operating as one team.

“We are proud to have partnered with the Colorado Springs Utilities team to implement an MDM system that will continue to grow and evolve with the utility,” said Paul Marnell, CEO of Red Clay Consulting. “To have three major utility services, water, gas and electric, go-live simultaneously is a significant accomplishment and a great testament to the work of Colorado Springs Utilities and the Red Clay team.”

Together, Red Clay and Colorado Springs Utilities have implemented a system that is currently processing reads from more than 600,000 devices, including gas, water and electric meters. The two organizations have integrated with more than 20 disparate systems to create an overall end-to-end AMI solution.

“Taking advantage of Red Clay’s expertise in the Advanced Metering Infrastructure field will help transform the way we work,” said General Manager of Customer Services, Melissa Richardson. “We will provide customers with a better overall experience. With the new meters, we’ll be able to provide additional usage data to customers to aid them in managing their utilities usage and leveraging our rate options to reduce their bills. Red Clay’s support has been essential to the success of this important part of our digital transformation.”

From data synchronization efforts, infrastructure support, innovative solution design, and customer business support, the Red Clay team has proven to be a true value-add partner to Colorado Springs Utilities. The new MDM system is a major milestone in the utility’s vision for a flexible, modern customer experience and business-process automation.

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About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Focused solely on the utility industry and Oracle Utilities Solutions, Red Clay advises, delivers, and manages technical and business solutions for Customer to Meter processes. Red Clay enables innovation that transforms how utilities work and their customer’s experiences. For more information, visit https://redclay.com/.

 

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com

Indicative of their commitment to supporting and guiding customers during every stage of their Oracle Implementation Journey

ATLANTA, GA – May 4, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, formally introduces Advisory Services, Operations as a Service, and Red Clay University offerings as part of their continued commitment and focus on Oracle Utilities solutions.

“These three offerings represent a maturity of our services and are truly unique for a company of our size and target market. We very thoughtfully developed each, and they have been in place at a number of our clients. These offerings were not designed as products but as tools our customers could leverage for their digital transformations,” said Michael Cocroft, Red Clay Chief Strategy Officer.

Utility customers often need additional support and guidance during different stages of their Oracle implementation and project journeys. When complex problems are clearly understood, a leadership team’s ability to derive insight and draw conclusions is unlocked. Red Clay’s senior leaders are skilled in breaking down intricate details and effectively communicating the issues and available options. John Zenyuh, Director of PMO and Delivery Operations said, “We have pulled on decades of experience to develop advisory services that directly address the needs of our customers. Program leadership, technology roadmaps for Oracle Utilities adoption, and our quality assurance processes are all tested and proven.”

Red Clay University currently features four key tracks to help customers succeed: Customer to Meter (C2M), Field Service Cloud (OFSC), Meter Data Management (MDM), and Customer Care and Billing (CC&B). “We have developed educational tracks providing focused training in the areas that are most important for in-house staffs to fully embrace. Developed over many implementations, the training tracks are available exclusively from Red Clay,” said Managing Director of Professional Services Leeanna Gonzalez.

Red Clay’s Operations as a Service (OaaS) complements internal IT staff, superusers, SMEs, business analysts, testing gurus, report writers, and other key team members. Our OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support dictated by client needs. The benefits of OaaS include a predictable cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere. Red Clay Director of Shared Services Jeannie Sargent states, “Everyone the customer interacts with is an Oracle Utilities expert. There is no first level, second level, and so on. Our customers have true 24/7/365 expert support.”

“We don’t launch new offerings until they are proven. Our steady growth in the utilities space over the last 20 years creates a solid platform for this innovation,” says CEO Paul Marnell. “We are the premier choice. Careful and committed, we are able to go beyond customer expectations and provide a new breed of implementation service.”

Red Clay is launching these new service offerings in conjunction with this week’s Virtual Oracle Utilities User Group (OUUG) Conference. Red Clay’s revamped website details the new offerings.

About Red Clay Consulting

As utilities navigate new expectations and demands, they require expert partners committed to their success. Focused solely on the utility industry and Oracle Utilities Solutions, Red Clay advises, delivers, and manages technical and business solutions for Customer to Meter processes. Red Clay enables innovation that transforms how utilities work and their customer’s experiences. For more information, visit https://redclay.com/.

Media Contact
Brian Lassiter
Red Clay Consulting, Inc.
www.redclay.com
brian.lassiter@redclay.com