Entries by Red Clay Marketing

Understanding Field Services in Utility Industry

In an era where technological advancements and customer expectations are evolving at an unprecedented rate, the utility industry stands at a pivotal juncture. The imperative to modernize field service operations and enhance the maturity of Field Service Management (FSM) systems has never been more critical. Red Clay Consulting aims to guide utility organizations through the […]

RED CLAY CONSULTING ANNOUNCES STRATEGIC ALLIANCE WITH QUANAM

ATLANTA, GA – July 21, 2023 – Red Clay Consulting, a leading Gold Level Member of the Oracle Partner Network and a solutions provider, is excited to announce its commercial alliance with Quanam, an Oracle partner based in Uruguay. This new partnership aims to provide comprehensive technology solutions for utilities across Latin and South America. […]

Meeting the Challenges of New Hire Onboarding and Employee Retention with Clayworks: A Case Study

A southwest US utility company faced challenges with new hire onboarding and employee retention. One of the main challenges that the utility faced was related to employee onboarding and retention. The HR department discovered that providing thorough onboarding training and clear job expectations to new hires was crucial in retaining employees long-term. However, the onboarding […]

Retail Jewelry Chain Improves Efficiency & Productivity with ClayWorks & Microsoft Power Platform

A leading jewelry chain with mall locations across the country faced significant challenges in managing their retail operations. With a large retail workforce dispersed across multiple locations, the company needed a way to streamline their business processes and automate their retail store operations to improve efficiency and productivity. They turned to Microsoft Power Platform to […]

A Mid-Atlantic Utility Leveraged Business Automation for Customer Sat: A ClayWorks Case Study

In today’s fast-paced digital age, customer experience and data reporting have become increasingly critical for utilities looking to provide industry-leading customer satisfaction and operational efficiency. The challenge lies in managing and leveraging customer data to provide a seamless and personalized experience, all while ensuring the data is accurate and up to date. For one medium-sized […]

A Western Property Management Firm Digitizes to Improve Business Performance and Customer Satisfaction

A western commercial real estate investment and property management company operates numerous warehouses and shipping terminals. When the company acquired new properties, it faced a significant challenge in efficiently managing and maintaining these facilities. To address this issue, it decided to leverage business process automation, specifically Microsoft Power Platform, SharePoint, and virtual assistants/AI. This case […]

Transforming Wind Turbine Maintenance with Business Process Automation: A ClayWorks Case Study

A wind turbine manufacturer based in the Pacific Northwest designs manufactures and deploys wind turbines across Oregon and Washington states. The company faced significant challenges with the maintenance and management of these turbines, affecting its productivity and efficiency. One of the key issues it faced was new hire and employee retention. The manual process for […]

Streamlining Manufacturing Procedures through SharePoint and Search: A Clayworks Case Study

A leading off-road part manufacturer (ORPM) provides high-quality products to customers worldwide. With a commitment to continuous improvement and innovation, ORPM always looks for ways to improve its processes and operations. The company faced challenges in managing and organizing its Continuous Improvement content and manufacturing procedures. With remote field inspectors needing access to critical information […]

Northwestern Utility Improves Field Service Inspections: A ClayWorks Business Process Automation Case Study

A northwestern utility has a team of 50 remote field inspectors who conduct inspections at various customer locations. The company struggled to coordinate schedules and track work progress, resulting in delays, missed inspections, and inconsistent quality. In addition, the manual paperwork and reporting process was time-consuming and error-prone, which made it difficult for managers to […]