Elevating customer service and engagement through the Enhanced Meter Project ATLANTA, GA – April 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, announces their support of the City of Columbus Department of Public Utilities’ Enhanced Meter Project to remotely manage meter […]
Pushing the boundaries for how utilities communicate with their customers ATLANTA, GA – March 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces a partnership with Accelerated Innovations, the premier consumer-engagement portal provider for utilities across North America, to deliver […]
Offering Self Service Capabilities through the Integration of their Billing System and a User-Friendly Customer Portal ATLANTA, GA – February 22, 2022 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces a partnership with the Region of Peel as […]
Utilities are navigating more demands from customers and regulators than ever before. The demands for visibility into billing, balancing load, and being responsive to customers not to mention low rates and uninterrupted service – are reflections of our “always-on” culture and will only get louder. There is no single answer. The fundamental model of the […]
Committed to the design, deployment, and performance of CX technologies ATLANTA, GA – August 17, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, announces the acquisition of a dedicated Oracle Utilities Customer Experience (CX) consulting team. This announcement is […]
Robotic Process Automation (RPA) is used to automate repetitive, manual, time-consuming, rule-based tasks, or to establish a fully automated end-to-end process with the aid of a “software robot”. RPA bots easily adapt to any interface or workflow, without having to change business systems, applications, or existing processes. Download the full 1-Pager here to learn more […]
Maximizing the Value of Advanced Metering Infrastructure (AMI) ATLANTA, GA – July 28, 2021 – Red Clay Consulting, a solutions implementer that helps utilities modernize through technology solutions and a highly recognized member of Oracle Partner Network, announces the successful implementation of an Oracle Utilities Meter Data Management (MDM) system at Colorado Springs Utilities. Meter […]
Develop stronger customer relationships by placing award-winning CX at the heart of your brand The utility of the future is putting customers at the center of their strategies. The industry has embraced technology to improve overall customer experience, focus on new lines of business, and expand their partnerships. By investing in Oracle CX, utilities are […]
Written by Michael Cocroft, Managing Partner and CSO for Red Clay Over the last two decades, utilities have been pressed to modernize information technology (IT) at a growing pace. Circa 2000, when Red Clay started our journey, many utilities opted for a tangible approach to managing systems. Mainframe, networks and PCs were the preferred solution […]
Indicative of their commitment to supporting and guiding customers during every stage of their Oracle Implementation Journey ATLANTA, GA – May 4, 2021 – Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, formally introduces Advisory Services, Operations as a Service, […]